Military Mohammad Umray Farooq

Operations Associate

Bengaluru, Karnataka, India3 yrs 6 mos experience
Most Likely To Switch

Key Highlights

  • Proficient in AWS and technical support.
  • Strong customer experience management skills.
  • Effective problem-solving and multitasking abilities.
Stackforce AI infers this person is a Technical Support Specialist in the SaaS industry.

Contact

LinkedIn

Skills

Core Skills

Amazon Web Services (aws)Technical Support

Other Skills

Customer ExperienceIncident ManagementTroubleshootingPhone EtiquetteInformation TechnologyService-Level Agreements (SLA)Knowledge Management SystemsCall RoutingOral CommunicationProblem SolvingCustomer SatisfactionMultitaskingCustomer SupportC#Python (Programming Language)

Experience

3 yrs 6 mos
Total Experience
1 yr 9 mos
Average Tenure
2 yrs 1 mo
Current Experience

Amazon

Technical Customer Service Associate (TCSA)

Mar 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India · Remote

Amazon Web Services (AWS)Technical SupportCustomer ExperienceIncident ManagementTroubleshooting

Capgemini

Software Associate

Sep 2022 – Feb 2024 · 1 yr 5 mos · Hybrid

Phone EtiquetteTroubleshooting

Education

Vijayanagara Sri Krishnadevaraya University, Bellary

Bachelor's degree

Jun 2019 – Aug 2022

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