Jan 2021 – Mar 2022 · 1 yr 2 mos

• Launched Freight Forwarding Portal allowing customers and internal teams to manage the import / export
• business for Ocean (LCL / FCL), Air, Road Transport

Aug 2018 – Dec 2020 · 2 yrs 4 mos

• Managing the product management for corporate travel and SMEs
• End to end trip based solution to book flight, hotel, cab with policies, approvals and reports, expense management
• Large Corporate
• Sprint planning and product roadmap implementation
• Integration with client system for the corporate travel and expense management
• Product changes as per the new client requirements and product design to cater expected future requirements
• Feature development as the new changes in the Airline system / hotels and government regulations on the taxation etc.
• SME
• Launched end to end new product for SMEs across the platform independently across desktop and APPs
• Roadmap planning, Third Party Integrations,
• Sprint planning / Product development with across the platform (Flights, Hotels, My Bookings, Payments etc.) technology teams
• Understanding corporate client's requirement and defining product road map to accomplish the product goal.

Dec 2015 – Jul 2017 · 1 yr 7 mos · Gurgaon, India

• Launched India’s 1st Holidays marketplace single-handedly from scratch; built the marketplace buyer side
• and seller panels for package uploading, inventory and order management;
• Developed and launched chat interaction feature for buyer and seller over text (webchat) and voice
• (phone) without sharing contact details of buyer and seller;
• Chat system for customer support for internal agents of Yatra and customer
• Common registration system for all marketplace systems to register with Yatra marketplaces.
• Launched new product Flight + Hotels
• Worked on Hotel and Forex (Buy / Sell) marketplace

Jul 2017 – Aug 2018 · 1 yr 1 mo · India

• Surmise Solutions is self funded startup medical startup trying to create ecosystem for medical consumables for B2B suppliers, medical institutions, hospitals and pathology laboratories.
• Later due to GST market was not able to accept the online model and we shifted ourselves to pure retail hospital supply model.

Jul 2017 – Aug 2018 · 1 yr 1 mo

• AdCent Digital Media was the Digital Campaign Management initiative. We used to manage digital campaigns (CPA, CPI, CPR, CPV, CPL, CPS) for Indian and International companies.
• Traffic Sale / Purchase, Lead Generation, Enterprise sale, Digital Campaigns were the key focus areas.

Nov 2015 – Nov 2016 · 1 yr

Feb 2007 – Dec 2015 · 8 yrs 10 mos · Noida Area, India

• a) Team: Products (Ecommerce Marketplace)
• Designation: GM – Products
• Role
• Define product vision, strategic planning, developing the product roadmap, requirement documentation, stakeholder management and operationalization.
• Responsibilities majorly include product life cycle management and defining processes for cart management, order management, fulfillment (forward / reverse logistics), merchant payout and payments, customer refunds, merchant management.
• b) Team: Telco Marketing Business Unit
• Designation: DGM – Products (Prepaid, UnR and Network Services)
• Responsible for the Product Management for Prepaid, UnR and Network Based service like MCA, USSD gateways, SMSC, Precall,
• Interact with client technical and marketing teams for the solution presentation and identifying their requirements
• Create technical & commercial proposals based on the requirements and ensure that the detailed product offering proposal
• c) Team: Entertainment Business Unit
• Designation: DGM – Products (Content Services)
• Responsible for VAS content revenue achievement as per AOP
• Interact with operator VAS Marketing / Product managers for delivering products as per requirements
• Designing roadmap for product enhancement and life cycle management
• Advise enhancements on any gap identified in the current product version
• d) Team: Sales / Account Management (Bangladesh Region)
• Designation: Sr Manager – Sales
• Account Management and Business Operations for Airtel, Robi, City Cell
• Target Achievement, Commercial and Agreement Closure, Strategy and business planning, Revenue Growth
• e) Team: Precall Business Unit
• Designation: Sr Manager – Products and Business Operations
• Role: Account Management, Business Operations, Project Management for new initiatives
• f) Team: Reliance Sales and Operations
• Designation: Sr Manager – Sales and Business Operations
• Role: Account Management, Business Operations

Nov 2006 – Jan 2007 · 2 mos

• To lead the marketing of all VoiceGate/BroadGate products, which includes the responsible for marketing the enclosed services of VoiceGate/BroadGate, such as;
• o Out Dial Services
• o Indial Services
• To interact with the product development team, take reviews; define parameters and framework for the working of the product development team.
• To also liaison with the software and help in relevant product development.
• To visualize processes inside the organization with respect to VAS sales and implementing them from time to time.

Dec 2005 – Nov 2006 · 11 mos

• To design the application flow for mobile VAS products and get it developed from technical team
• To provide technical description/definition of product to be sourced, etc.
• To Co-ordinate with cross-functional teams and manage Product Life Cycle from Concept to implementation of products and services
• To Develop detailed requirements for product functionality (product notes, product flows etc.), sales/distribution and ongoing operational support
• Identifying and evaluating new product offerings
• Provide reports to Commercial management and other department heads, as necessary
• Chair regular meetings on product sourcing & launch issues
• Interface with Customer Account teams on issues relating to VAS products.
• To meet the targets and deadlines of the applications in terms of expenditure, revenue, Pulses/MOUs and manpower spent
• Designing promotional activities for the Products via SMS promotion and outdial activities
• To provide the every month’s Product plan and achieving the deadlines with target pulses/MOUs
• To write product notes for the WAP, IVR and SMS based applications
• Track Product Enhancements (from field team, customers, competitive analysis etc.)

Jul 2005 – Dec 2005 · 5 mos

• Responsibilities:
• Working on RFQ’s/RFP’s, understanding clients’ requirements and making pricing proposals accordingly
• Communicating with tier-I service providers and third party telecom suppliers to obtain quotation and related information (network diagram, equipment details and SLA’s) for last mile, international and foreign end local loop connectivity
• Finding possibility of different connectivity options and ascertaining their feasibility with the help of provisioning team
• Developing pricing matrix according clients’ requirements giving options of last mile connectivity on RF as well as fiber. Also developed Pricing Matrix for last mile connectivity
• Sending Quotation/Proposal back to customer with agreed service level agreements and QOS.