Jan 2024 – Apr 2024 · 3 mos · London, England, United Kingdom

Apr 2022 – Jan 2024 · 1 yr 9 mos · London, England, United Kingdom

• Maintaining and developing the company's global website - https://www.simon-kucher.com/en
• Working closely with external and internal developers to develop and implement web development and improvement strategies
• In charge of implementing a global website strategy aligned with the business objectives
• Performing website audits and implementing site improvements to enhance the user experience
• Using A/B testing to improve conversion rates
• Ensure the website reflects active campaigns and product launches while staying on brand.
• Responsible for maintaining the corporate website, uploading the latest blogs and content, and creating new campaign pages
• Refreshing and redesigning websites in collaboration with the Website Developer and Website Designer
• Assuring that the website complies with all applicable laws and regulations and is secure
• Constant review and improvement of the user experience along with the Website Designer
• Responsible for measuring and analysing web performance and visitor behaviour, making improvements where necessary to boost website traffic and performance
• Streamlining the end-to-end customer journey to achieve maximum ROI
• Presenting to the senior management team on progress & plans
• Continual competitor & industry insight gathering to strive to deliver best-in-class online experiences
• Provided training on how to use the CMS to the wider team

Mar 2018 – Apr 2022 · 4 yrs 1 mo · Canary Wharf, London

• Built the Fitch Solutions corporate website using Drupal 8 - https://www.fitchsolutions.com
• Built parts of the Fitch Ratings website using React JS, Storybook, Contentful and GraphQL - https://www.fitchratings.com
• Experience with Taxonomy changing and mapping
• Connecting to external APIs and pulling in data into the CMS
• Used Paragraphs Module so users have the flexibility to create their own pages
• Knowledge and experience in using Features, Views and Feeds module
• Experience with Magento - Frontend.
• Edited pre-made Drupal modules to match business request
• Version control using Git and SVN
• CSS pre-processing using SASS and Gulp
• Created AMP Pages
• Integrated Marketo forms into Drupal 8
• Created email templates, landing pages and campaigns in Marketo
• Used Optimizely to do A/B testing and Crazy Egg to do Heatmap analysis
• Use of Google Tag Manager
• Experience in building website that is using China Servers – https://www.fitchbohua.cn
• Used Putty or Bamboo to deploy
• Experience using Twig to do theming
• Managed and Adapted myself to projects where the stakeholder requirements were changed
• Jira was used to update stakeholders about the progression of a project
• Built HTML email templates
• Integrated Salesforce with Drupal
• Projects were delivered using an Agile lifecycle
• Experience in using React Router, React Tabs, React Material UI, React Helmet, and Google Maps with React
• Knowledge of React Hooks and Modern Javascript
• Extracting data from external API's and then putting it into charts or tables with filtering and sorting functionality
• Storing & Retrieving data using MySQL.
• Experience using Postman

Aug 2017 – Mar 2018 · 7 mos · London, United Kingdom

• Company merged with Fitch Group.

Jun 2015 – Jul 2017 · 2 yrs 1 mo · West Kensington

• Worked on improving Kaplans PPC Banner Ads where I recommended Bannerflow.
• Used Jira to report bugs to back end developers
• Used Google Analytics to see how a website is performing well
• SEO strategies were placed for each website that was built
• Proactively communicating with senior project stakeholders, internal departments, external clients, suppliers and other third parties to keep projects on schedule
• Thinking creatively and producing new ideas that are in line with the Kaplan branding
• Used GIT for Version control and code reviews
• Built webpages using bootstrap, media queries and Drupal for over 18 different markets (such as Arabic, Taiwan, German, French)
• Use Gulp to build websites and automate the process
• A/B Testing on websites based on results from using heat map tools and Optimisely
• Used Trello to manage my daily tasks and update stakeholders on projects
• Project managed and led HTTP to HTTPS Migration, updated 250+ forms in all landing pages
• Work in a team of 6 to develop projects using the Agile Software Lifecycle
• Introduced Kanban work process into the business

Jun 2014 – Oct 2014 · 4 mos · London, United Kingdom

• Accurately monitoring and recording results in test documentation.
• Preparing detailed test plans, acceptance criteria and test scenarios for each project.
• Liaising with developers and programmers to swiftly resolve faults.
• Analysing, writing reports & communicating results to colleagues & managers.
• Monitoring the testing process and identifying and logging test failures.
• Finding ways to improve the overall testing process in the company.
• Testing overlays to identify and resolve problems from a end users perspective.
• Watchdog Testing
• Managed 6 outsources and gave them training on how to test the company's overlays via Skype, Team viewer, Documentations and Videos.

Jan 2014 – Jun 2014 · 5 mos · Birmingham, United Kingdom

• Trained people aged 40-70 to help develop their IT skills
• Introduced and taught the basics of using recent apps such as Spotify, Google Earth and Google Maps
• Ability to exhibit patience while working
• Used the right tone and communication depending on the customer
• Providing information and training regarding the basics of computer i.e. Word, PowerPoint and uses of the Internet

Jun 2013 – Jun 2014 · 1 yr · Birmingham, United Kingdom

• Created and designed websites that are user friendly, effective, trendy and appealing.
• Able to work in a multi-disciplined team that includes designers, developers, consultants and project managers.
• Modifying and maintaining websites using the company’s CMS System.
• Explaining the costs and benefits of a proposed website to customers and end users.
• Answered phones in a professional manner and dealt with queries.
• Successful Search Engine Optimisation
• Designed banners, logos, business cards, leaflets, letterheads and compliments slips.
• Used InDesign to create online PDF’s for a company called Pathway Group.
• Repaired computers and network cables.
• Developing cross-browser and cross-platform compatible solutions.
• Managed many projects successfully and allocated tasks equally based on the different strengths and weaknesses of each colleague.
• Providing technical support to end-users over the phone call or remotely.
• Populating a database with new information or transfer existing data into it.

Jun 2012 – Jun 2013 · 1 yr · London, United Kingdom

• Used the VLE Frog which is the UK’s leading platform for schools.
• Managed security rights such as ensuring teachers get furthermore additional rights than students.
• Enhancing the look, functionality and appearance of webpages.
• Writing up technical manuals and user instructions for the pupils and teachers.
• Co-operated together by working as part of a team.
• Migrated files from the old system to the new system using Parallel Running.
• Tested website for functionality in different browsers and at different resolutions.
• Attended meetings with head of departments for each subject to discuss about what content and widgets they would like on their webpage.
• Sending out form letters using good vocabulary to teachers and students using mail merge.
• Created reports with excellent grammatical and spelling skills about the student interaction with Frog.

Mar 2012 – Jun 2012 · 3 mos · Birmingham, United Kingdom

• Provided friendly customer service by making them feel comfortable and enjoyable.
• Assisted team members with their job roles such as decoration and setting up tables which developed my group working skills.
• Worked back of the house and front of the house with a group of people.
• Participated in weekly meetings and different job roles.
• Worked in a fast pace environment where the food had to be served to a table as fast as possible. This helped me improve my time management skills.

Mar 2008 – Apr 2008 · 1 mo · London, United Kingdom

• Having a passion for customer service and responding quickly to enquires.
• Worked with databases to update and insert client information.
• Updated computers to the latest operating version.
• Efficient and was always on time for work.
• Attended Phone Calls of customers who had a query or appointment to book.
• Organised files resulting in my organisation skills to be improved.