Jan 2021 – Aug 2022 · 1 yr 7 mos · Munich, Bavaria, Germany · Hybrid

• e-bot7 brings Artificial Intelligence to customer service and helps companies achieve greater
• customer service efficiency. The system analyzes inbound messages and provides agents with
• accurate response suggestions. This reduces the average handling time by up to 80% and
• automates repetitive and recurring questions and processes right after integration.

Jul 2019 – Jan 2021 · 1 yr 6 mos · Lebanon · On-site

• Helped and contributed in developing the backend code base API side.
• Maintained implemented code and enhanced when needed.
• Implemented automated jobs and simple bots that helps in making life easier for other teams like marketing, finance, etc..
• Implemented marketing infrastructure for measuring customized KPIs to have better insights on campaigns' performance through different marketing channels.

Nov 2018 – Jun 2019 · 7 mos · Lebanon · Hybrid

• Maintained the company website as I was responsible for the whole development cycle, from the frontend to the backend and even the deployment and server maintenance.
• Contributed to cool hardware projects as I had once to implement a web server on a 5cm wifi chip and stream realtime audio to another device.
• Implemented automated jobs that helps in making life easier.

Jul 2018 – Oct 2018 · 3 mos · Beirut Central District, Beirut Governorate, Lebanon · On-site

• Intensive full stack web development program covering cloud
• architecture, front-and back-end development, source control, and web
• application security over 14 weeks of lectures, workshops and projects.

Jun 2017 – Mar 2018 · 9 mos · Saida District, Lebanon

Jun 2016 – Apr 2017 · 10 mos · Saida

Mar 2015 – Jun 2016 · 1 yr 3 mos · Lebanon