MAMTA SULTANIA

Operations Associate

India3 yrs 5 mos experience

Highly Stable

Key Highlights

Expert in troubleshooting and technical support.
Strong background in strategy and project management.
Proven ability to enhance team skills and performance.

Stackforce AI infers this person is a Technical Support Manager with expertise in troubleshooting and team development.

Contact

Skills

Core Skills

TroubleshootingTechnical SupportOperations CoordinationStrategyProject Management

Other Skills

critical thinkingescalation managementissue identificationMathematicsTutoringMathematics Education

About

We as Advanced Technician identify the contact drivers and potential recurring issues and connect it with the operations and ticketing team.Additionally we provide support to the Tier 1 associates by expanding their troubleshooting skills and providing concession and escalation support.

Experience

3 yrs 5 mos

Total Experience

3 yrs 5 mos

Average Tenure

3 yrs 5 mos

Current Experience

Amazon

4 roles

D2AS Team Manager

May 2025 – Present · 11 mos

Team Manager [A]

Promoted

Jul 2024 – Apr 2025 · 9 mos

D2AS Advanced Technician

Promoted

Oct 2022 – Jul 2024 · 1 yr 9 mos

As an Advanced Technician we raise the bar in different categories which includes extensive knowledge and first hand experience with Amazon devices and digital products,experienced troubleshooters and exceptional critical thinking skill.
We are always excited about helping our associates in expanding and improving their troubleshooting skills.
We provide support to Tier 1 associates and handle technically complex contacts which fell under Tier 2 category
We also support the Tier 1 associates with Escalations and concession exception depending on the situation
In addition to the this we work on identifying the potential contact drivers and identify recurring issues and connect it to the operations and ticketing team

troubleshootingcritical thinkingtechnical supportescalation managementissue identification