Sep 2018 – Present · 7 yrs 8 mos

• (7B) SharePoint Administrator - Developer (Office 365 / SharePoint Online)
• Key Responsibilities & Achievements:
• SharePoint Online Development & Modernization
• Designed, developed, and maintained SharePoint Online solutions,
• including modern sites, pages, and document libraries, ensuring optimal
• performance and user experience.
• Built and deployed custom client-side components using SharePoint
• Framework (SPFx) with React and TypeScript to extend site functionality
• and enhance user interaction.
• Developed Power Automate workflows to automate business processes,
• including user provisioning, approval flows, and document routing.
• Created Power Apps canvas and integrated forms (e.g., IFS user
• creation, OriSales forms) to streamline data collection and improve
• operational efficiency.
• Configured site templates, content types, metadata, and permissions to
• enforce governance and simplify content management across
• department sites.
• Integrations & API Development
• Integrated SharePoint Online with Microsoft Graph API and SharePoint
• REST API to surface data across Microsoft 365 services and custom
• applications.
• Collaborated with infrastructure teams to configure Azure AD app
• registrations and OAuth permissions for secure API integrations.
• Managed Azure AD security policies, including MFA enforcement and
• conditional access, to align with compliance requirements.
• Governance & Security
• Implemented information architecture, hub site structures, and
• metadata-driven navigation to improve content discoverability.
• Enforced retention policies (MRM) , audit logging, and compliance
• controls for SharePoint and Exchange environments.
• Configured access controls, security policies, and SSL certificate
• management for hybrid and cloud environments.
• User Support & Collaboration
• Provided L2/L3 support for SharePoint issues, including access
• troubleshooting, versioning conflicts, and performance optimization.

Sep 2018 – Present · 7 yrs 8 mos

• (7B) Microsoft Infrastructure Specialist
• Key Responsibilities & Achievements -Active Directory & Windows Server
• Management
• Led Active Directory restructuring initiatives, including OU redesign,
• Group Policy Object (GPO) modernization, and LAPS deployment to
• enforce local administrator account security.
• Migrated DHCP services to Windows Server, configured high-availability
• failover scopes, and optimized DNS settings to support global office
• locations.
• Managed monthly patch management cycles for Domain Controllers,
• Hyper-V hosts, and other critical infrastructure servers to ensure
• compliance and system stability.
• Office 365 & Azure Administration
• Administered Exchange Hybrid environments, overseeing mailbox
• migrations, transport rule configurations, and audit log management.
• Deployed Azure AD Password Protection Proxy and enforced multi
• factor authentication (MFA), including integration with China 21Vianet.
• Security & Cloud Migrations
• Executed migration of on-premises workloads to T-Mobile Cloud and
• Azure, including virtual machine (VM) migrations and vApp optimization.
• Remediated critical security vulnerabilities, including print spooler
• exploits and WinVerifyTrust patches, to strengthen infrastructure security
• posture.

Nov 2014 – Sep 2018 · 3 yrs 10 mos

• Process Implementation & Leadership
• Spearheaded the implementation of ITIL-aligned Service Desk and
• Incident Management processes, ensuring adherence to SLAs and
• driving continual service improvement (CSI) initiatives.
• Escalation & Incident Management
• Served as the primary escalation point for unresolved incidents,
• coordinating with internal resolver groups and third-party vendors to
• facilitate timely resolution of P1 and major incidents.
• Team Development & Performance Management
• Led, mentored, and delegated tasks to a team of service desk
• technicians, providing ongoing feedback, conducting performance
• reviews, and identifying p