Anjali Fartyal

Operations Associate

Delhi, India2 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Proven expertise in logistics operations and quality management.
Strong customer retention strategies leading to increased lifetime value.
Effective communicator with a focus on customer satisfaction.

Stackforce AI infers this person is a Customer Service and Logistics Operations Specialist with a focus on quality management.

Contact

Skills

Core Skills

Quality ManagementProject ManagementCustomer Service ManagementAccount ManagementCustomer Satisfaction

Other Skills

Fraud InvestigationsQuality AssuranceRCA analysisDashboardsPerformance assessmentCommunicationCustomer RetentionCustomer ServiceIndustry TrainingLeadershipPublic SpeakingPublic PolicyInternational RelationsPolitical CampaignsDiplomacy

About

Diligent individual, easy to adapt to any customer centric job role. With 1.5 years of exposure in sales and customer support domain, I can leverage my communication, persuasion, interpersonal, analytical and empathetic skills into any kind organisation which requires these skillset.

Experience

2 yrs 8 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 6 mos

Current Experience

Zomato

2 roles

Central logistics operations

Promoted

Apr 2025 – Present · 1 yr 1 mo · On-site

I leverage in RCA analysis and dashboards to track rider quality, assess performance, and drive compliance across logistics operations. My role involves conducting root cause analysis on order cancellations, SOP improvements, fraud detection etc and sharing actionable insights to improve quality and accountability. Additionally, I work on process improvement projects aimed at reducing order cancellations and optimizing overall revenue.

Fraud InvestigationsQuality AssuranceQuality ManagementProject Management

ZAAP

Oct 2024 – Mar 2025 · 5 mos · On-site

Building lasting relationships and increasing customer lifetime value through tailored retention strategies.
Expert at swiftly resolving customer inquiries, ensuring satisfaction at every step.
Coordinating with Logs, Product, Technical, and Operations teams to ensure efficient issue resolution and continuous service improvement.

CommunicationCustomer SatisfactionCustomer Service ManagementAccount Management