Jegan Nagarajan

Operations Associate

Chennai, Tamil Nadu, India18 yrs 10 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • 17+ years in customer engineering and data platforms
  • Led teams supporting 10,000+ enterprise customers
  • Achieved 40% improvement in operational efficiency
Stackforce AI infers this person is a SaaS and Cloud Architecture expert with a strong focus on customer success and data-driven solutions.

Contact

LinkedIn

Skills

Core Skills

Customer EngineeringData StreamingCustomer ExperienceTeam ManagementCloud ArchitectureAutomationCloud TransformationEnterprise ArchitectureDatabase ArchitecturePlatform Management

Other Skills

Generative AIRetrieval-Augmented Generation (RAG)Apache KafkaConfluentPeople ManagementApache FlinkicebergTeam LeadershipCustomer EngagementPresentationsDelivery ManagementCoachingC-LevelEnablementCustomer success

About

Leading customer engineering and building data and AI systems for enterprise platforms. Customer Engineering and Architecture Leader with 17+ years of experience driving enterprise data platforms, cloud modernization, and customer success at scale. Proven track record of leading global teams (40+) and supporting platforms serving 10,000+ enterprise customers across complex environments. Experienced in building and scaling high-performing customer engineering teams across global environments. I work at the intersection of: • Customer engineering and technical advisory • Enterprise architecture and distributed systems • Cloud modernization and platform scalability Key impact delivered: • 40%+ improvement in operational efficiency • 80% reduction in migration timelines • 30% churn reduction through ML-driven programs • Influenced $900K enterprise deal through architecture-led engagement I also actively build AI-driven systems (including LLM-based workflows and Claude-powered tooling), focused on automation, data quality, and intelligent decision-making. This includes building real-world applications such as AI-assisted learning tools for kids (English vocabulary and interactive games) and practical developer workflows leveraging LLMs. I enjoy solving complex problems where data platforms, architecture, and customer outcomes intersect

Experience

18 yrs 10 mos
Total Experience
3 yrs 2 mos
Average Tenure
2 yrs 10 mos
Current Experience

Confluent

Manager,Customer Success Engineering(APAC & ME)

Jun 2023 – Present · 2 yrs 10 mos · Remote

  • Lead customer engineering initiatives for enterprise adoption of data streaming platforms
  • Act as a trusted technical advisor, influencing architecture decisions across complex customer environments
  • Supported large-scale OTT and e-commerce platforms handling high-volume, mission-critical real-time data workloads across production environments
  • Drive customer adoption, retention, and expansion through architecture-led engagement
  • Partner cross-functionally with Sales, Product, and Engineering to improve platform usage and customer outcomes
  • Build and mentor customer engineering teams across regions
  • Represent customer architecture insights in internal forums and external community events (speaker)
Generative AIRetrieval-Augmented Generation (RAG)Apache KafkaConfluentPeople ManagementApache Flink+3

Zoominfo

Senior Manager,Customer Experience

Sep 2021 – Jun 2023 · 1 yr 9 mos

  • Built and led a global team of 50+ engineers, supporting a platform serving 10,000+ enterprise customers
  • Owned customer lifecycle strategy across onboarding, adoption, retention, and expansion, improving implementation efficiency by 40%
  • Designed and delivered migration tooling that reduced onboarding timelines by 80% and improved customer experience
  • Led ML-driven initiatives that reduced churn by 30% and improved overall customer engagement through data-driven insights
Team LeadershipCustomer EngagementPresentationsDelivery ManagementCoachingC-Level+12

Chargebee

Senior Manager(Architect) ,Professional Services & Customer Experience

Oct 2020 – Sep 2021 · 11 mos · Chennai, Tamil Nadu, India

  • Led architecture and automation initiatives for cloud-based platforms, improving system performance by 50% through serverless and event-driven design
  • Reduced cloud costs by up to 65% through architecture optimization and efficient resource utilization
  • Built internal automation frameworks that improved operational efficiency and reduced dependency on third-party tools
  • Drove architecture decisions across scalability, reliability, and performance for customer-facing systems
Team LeadershipCustomer EngagementPresentationsDelivery ManagementCoachingC-Level+12

Hcl technologies

Lead Cloud Architect/Technical Manager

Jan 2015 – Oct 2020 · 5 yrs 9 mos · Greater London, England, United Kingdom · On-site

  • Led enterprise cloud transformation programs across 27+ applications ($1M portfolio), improving CSAT by 35% and resolution efficiency by 40%, with onsite engagements across the US and London
  • Built and managed a cross-functional team (18+ engineers) across DB, ERP, DevOps, cloud, and integration domains to deliver large-scale migration programs (~$1.5M)
  • Defined and executed migration strategies for 20+ enterprise databases and ERP systems (Oracle, MySQL, MS SQL) to AWS, improving scalability, security, and operational efficiency
  • Delivered mission-critical architecture modernization including high availability, multi-region deployments, and secure cloud frameworks (TLS, encryption, WAF)
  • Accelerated infrastructure provisioning from weeks to days through automation (Jenkins, scripting), improving delivery speed and platform reliability
Team LeadershipCustomer EngagementPresentationsDelivery ManagementCoachingC-Level+11

Mphasis

Senior Consultant

Mar 2010 – Jan 2015 · 4 yrs 10 mos · Greater Chennai Area

  • Led enterprise database and platform architecture initiatives across multiple clients, including large-scale Oracle EBS, middleware, and identity management systems
  • Designed and delivered high-availability architectures (Oracle RAC, load balancing, multi-node deployments) improving system reliability and performance
  • Led cross-platform migrations and upgrades (Solaris to Linux, Oracle upgrades), improving efficiency and reducing operational costs
  • Built and mentored engineering teams, driving delivery excellence and achieving 98% customer satisfaction
  • Recognized as a top performer with multiple awards for consistent delivery, technical leadership, and customer impact
Team LeadershipCustomer EngagementDelivery ManagementC-LevelEnablementStrategic Initiatives+5

Ntt data

Senior Software Engineer

Jul 2007 – Apr 2010 · 2 yrs 9 mos

  • .

Education

Arulmigu Kalasalingam College of Engineering

B.E — Electronics and Communication

Jan 2002 – Jan 2007

St Britto Higher secondary

Jan 2000 – Jan 2002

Chandler Matriculation Higher secondary

Jan 1988 – Jan 2000

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