Alex Kelly

DevOps Engineer

Edinburgh, Scotland, United Kingdom7 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in resolving complex technical challenges for enterprise clients.
Proficient in Linux administration and technical support.
Strong background in API integrations and security management.

Stackforce AI infers this person is a SaaS Technical Support Specialist with expertise in enterprise solutions.

Contact

Skills

Core Skills

Technical SupportLinux System AdministrationCustomer Service

Other Skills

LinuxEnterprise SoftwareContinuous Integration and Continuous Delivery (CI/CD)High PressureDocumentationConfiguration ManagementFirewallsBashCommunicationNetworkingTroubleshootingREST APIsDomain Name System (DNS)JavaGitHub

About

I help GitHub’s largest customers efficiently overcome complex technical challenges, delivering effective solutions without compromising customer satisfaction.

Experience

7 yrs 8 mos

Total Experience

3 yrs 1 mo

Average Tenure

4 yrs 11 mos

Current Experience

Github

3 roles

Enterpise Support Engineer III

Mar 2023 – Present · 3 yrs 2 mos

LinuxEnterprise SoftwareContinuous Integration and Continuous Delivery (CI/CD)High PressureDocumentationConfiguration Management+22

Enterpise Support Engineer II

Promoted

Mar 2022 – Mar 2023 · 1 yr

LinuxEnterprise SoftwareContinuous Integration and Continuous Delivery (CI/CD)High PressureDocumentationConfiguration Management+22

Enterpise Support Engineer I

Jun 2021 – Mar 2022 · 9 mos

Support Engineer working to resolve technical faults for GitHub's largest customers running on-premise or cloud hosted GitHub Enterprise. This includes an on-call rotation handling urgent customer issues. My experience spans across five distinct squads; Infrastructure, C2C, Ecosystem, Security Incident Response and Access.
Infrastructure Squad
Linux administration
BYO Services
Docker containers orchestrated with Nomad
Elasticsearch
High-Availability and Replication
Customer Infrastructure
Appliance Performance and Capacity
Server Applications (GitHub and Bundled)
Server Configuration: TLS, Load balancing, proxy
Upgrades
Licensing (Temporary Licenses and Troubleshooting)
C2C Squad
GitHub Actions
Security Products (Advanced Security including Dependabot, Code Scanning and Secret Scanning)
GitHub Packages
Ecosystem Squad
API (v3:REST)
API (v4:GraphQL)
GitHub Applications (Apps and OAuth)
GitHub Connect
Marketplace
Third Party Integrations
Webhooks
Access Squad
Log Requests
GHEC Audit Log Streaming
Deploy Keys
GitHub SSH Certificate Authorities (GHEC/GHES)
Enterprise Account administration
IP Allow Lists
LDAP (including Team and User Sync)
SAML
User and Group SCIM
Team Sync
Enterprise Managed Users (EMUs)
CAS
Security Incident Response squad
The squad is responsible for handling support tickets related to security incidents impacting GitHub.com and GitHub Enterprise Server.