Jul 2015 – Nov 2019 · 4 yrs 4 mos

• 📌 Led Internal Tools, QA, and GxP Automation to Drive Efficiency, Compliance, and Market Expansion
• As a Senior Engineering Manager at Box, I led multiple teams responsible for engineering productivity, quality assurance, operational tooling, and regulatory compliance. My role spanned developing internal tools, optimizing QA processes, streamlining engineering operations, and driving GxP certification - a key initiative that enabled Box’s expansion into the pharmaceutical industry.
• Key Contributions & Impact:
• 🔹 GxP Automation & Compliance
• Led Box’s GxP Automation Project end-to-end, achieving GxP certification to unlock pharmaceutical and life sciences customers
• Designed and implemented automated validation, audit logging, and compliance frameworks to meet FDA 21 CFR Part 11 and GAMP guidelines
• Established controlled environments, access governance, and change management protocols, ensuring Box’s platform adhered to industry regulations
• Successfully positioned Box as a trusted cloud provider for regulated industries, opening new business opportunities
• 🔹 Engineering Tools & Developer Productivity
• Built and optimized internal tools to enhance engg efficiency, streamline workflows, and reduce friction for developers
• Developed self-service automation platforms, empowering engg teams to move faster with fewer dependencies
• 🔹 Quality Assurance & Test Automation
• Led the team implementing test automation, performance testing, and security validation frameworks
• Improved release quality and speed by integrating automated checks earlier in development
• Established robust testing standards, ensuring high reliability and compliance
• 🔹 Engineering Operations & Administration
• Part of the core team to optimize resource allocation, KPI tracking, and operational efficiency
• Established structured workflows for prioritization, tracking, and execution of engg initiatives
• Fostered a culture of transparency, efficiency, and continuous improvement across teams

Sep 2013 – Jun 2015 · 1 yr 9 mos

• 📌 Modernizing Legacy Systems & Driving Scalable Architecture
• Led a major redesign of a monolithic legacy application, successfully decoupling core components into independent services. These services were made accessible through internal APIs, improving modularity, maintainability, and system performance.
• Key Technical Contributions:
• 🔹 Microservices Transition & API Development
• Refactored a monolithic application into a service-oriented architecture, enabling scalability and easier system integrations.
• Designed and implemented internal APIs, facilitating seamless communication between decoupled services.
• 🔹 Health Monitoring & System Resilience
• Developed a health-checker tool to proactively detect and report database inconsistencies and corruption in the legacy system.
• Enhanced server error instrumentation by integrating real-time monitoring, logging, and automated alerts, significantly improving system stability.
• 🔹 Event-Driven Architecture
• Designed and implemented a Publish-Subscribe event model within the core business layer, allowing structured data transfer and real-time event propagation between different components.
• Improved system responsiveness and modularity by decoupling event producers and consumers.
• 🔹 Enhancing Customer Support Infrastructure
• Strengthened the stability and security of the Customer Support tool used by thousands of support representatives worldwide.
• Developed frameworks for:
• ✅ Multi-level authorization & tier-based access control
• ✅ Automated audit logging for compliance and security tracking
• ✅ Script execution frameworks to streamline customer support operations
• These enhancements significantly improved operational efficiency, system reliability, and security, ensuring seamless support for global users.

Mar 2011 – Sep 2013 · 2 yrs 6 mos

• 🚀 Led the Architecture & Development of Hidden Chronicles, Zynga’s 2nd Largest Web Game
• Played a pivotal role in launching Hidden Chronicles, which became the 2nd largest web game on Facebook, reaching 33 million monthly players and generating $100M+ in revenue.
• Key Technical Contributions:
• 🔹 Administrative Tool System: Developed a robust admin tool used by Customer Support, QA, and game testers to manage player accounts and resolve customer issues. Built REST APIs for seamless integration with external systems, featuring:
• Multi-layer Access Control for secure role-based access
• Automated Audit Logging to track system activities
• Comprehensive Reporting & Analytics
• 🔹 Content Management System (CMS): Designed and developed a PHP/JavaScript/Flash-based CMS with NoSQL storage to manage game data for designers. Exposed data via REST APIs with lazy loading, significantly improving in-game performance. This CMS was later integrated into the Zynga SDK, enabling broader adoption across other games.
• 🔹 Performance Optimization:
• Delivered key optimizations that improved game loading time by up to 50%, enhancing player retention and engagement.
• Built a scalable platform to automate end-to-end SOX compliance review, ensuring regulatory adherence with minimal manual intervention.
• Broader Contributions:
• 📌 Developed and enhanced server-side frameworks for Zynga’s other popular online games, including Treasure Island, Hidden Treasures, and Texas Poker.
• 📌 Architected and implemented a new database service in PHP, utilizing registry and lazy loading patterns.
• 📌 Designed RESTful API services at the application layer, enabling database operations without exposing underlying infrastructure complexities.

May 2010 – Mar 2011 · 10 mos

• 📌 Driving the Next-Generation Sales Reporting Platform
• Led the design and development of a next-generation sales reporting platform, ensuring it met business needs, improved user experience, and delivered actionable insights.
• Key Contributions & Impact:
• 🔹 User-Centric Product Development
• Conducted user research & feedback sessions, translating insights into impactful product features.
• Continuously enhanced report usability to maximize engagement and satisfaction.
• Defined and implemented product improvements to elevate the user experience.
• 🔹 Process Automation & Efficiency
• Automated report validation, reducing errors and significantly accelerating the release cycle.
• Designed and launched new performance reports, providing deeper analytics and business intelligence.
• Established a structured workflow to track, prioritize, and optimize feature development.
• 🔹 Strategic Execution & Delivery
• Defined release schedules and project scope, ensuring alignment with business priorities and timelines.
• Proactively monitored deliverables, dynamically re-prioritizing tasks based on criticality and deadlines.
• Led User Acceptance Testing (UAT), gathering feedback to refine and perfect features before release.
• By driving automation, usability enhancements, and strategic process optimizations, ensured the sales reporting platform became an indispensable tool for data-driven decision-making.

Jan 2010 – May 2010 · 4 mos

• Conceived, designed and implemented several enhancements, new features and monitoring tools for the Bccthis web based Twitter client in PHP, JavaScript, JQuery, Twitter APIs, and MySQL.
• Implemented a web tool to capture statistics for Tweets submitted using Bccthis platform. This helped marketeers to monitor and find traction on their products.
• Developed a “Chrome Add-on” in PHP and JQuery for submitting a quick tweet instead of the using the native Twitter UI.

May 2009 – Jul 2009 · 2 mos

• Architected and developed a web portal in PHP/Java/MySQL to give a detailed daily status on various nightly batch processes. Provided graphical interface for real-time monitoring of all the batch processes and automatically send out emails incase of outage or if it crossed the set threshold limits.
• Developed an automation project in PHP, MySQL to interpret the report files being generated by any backend processes and compute the efficiency of the system. I also presented this data on a Web UI. This saved a lot of time for users as they could now get a dynamic visual display of the data, workload and efficiency over the web instead of going over the individual files.

Sep 2008 – May 2010 · 1 yr 8 mos

• Created high-quality dynamic websites for various college departments. Responsible for all aspects of website development – requirement gathering, database design, UX, presentation and styling along with the actual implementation.

Aug 2007 – Jul 2008 · 11 mos

• Analyze and understand the requirement documents and prepare the detailed design and Unit Test Documents.
• Conduct Peer review for designs, build and test cases.
• Shared expertise to analyze and understand feasibility for upcoming enhancements, issues and change requests.