Deepak Kumar Sharma

DevOps Engineer

Delhi, India15 yrs 8 mos experience
Highly Stable

Key Highlights

  • Expert in managing network operations for large enterprises.
  • Proven track record in project management and service delivery.
  • Strong technical coordination with OEMs and vendors.
Stackforce AI infers this person is a Network Operations Specialist with strong project management skills in the Telecommunications sector.

Contact

Skills

Core Skills

Network ServicesProject ManagementProject Management Office (pmo)

Other Skills

Operations ManagementCCNPCCNANetworking ProductsProject CoordinationMultiple Project CoordinationTeam LeadershipProject AnalysisTeam Management

Experience

15 yrs 8 mos
Total Experience
15 yrs 8 mos
Average Tenure
15 yrs 8 mos
Current Experience

Ibm

3 roles

Network Specialist

Promoted

Sep 2020Present · 5 yrs 8 mos · Hybrid

  • Acted as Network Specialist for large enterprise customers including Bharti Airtel, Jindal Steel, and RBS.
  • Owned network operations, upgrades, and stability across LAN/WAN and core network environments.
  • Led the technical execution of network projects, coordinating timelines, resources, and multiple stakeholders.
  • Drove SLA adherence, managed critical network escalations, and participated in customer governance and review meetings.
  • Coordinated with OEMs and vendors (Cisco, Juniper) for design validation, upgrades, and issue resolution.
  • Implemented risk mitigation and improvement plans to enhance network availability, performance, and resilience.
Network ServicesProject Management

Network Engineer

Jan 2018Sep 2020 · 2 yrs 8 mos · Hybrid

  • Monitored and supported enterprise LAN/WAN networks to ensure availability and performance.
  • Performed Level-1 troubleshooting for network incidents related to routers, switches, links, and connectivity issues.
  • Handled incident ticket creation, initial diagnosis, and escalation as per defined SLAs.
  • Conducted basic network configuration tasks under guidance (VLANs, port configurations, IP addressing).
  • Coordinated with L2/L3 teams, vendors, and service providers for issue resolution.
  • Performed network health checks, link monitoring, and basic performance validation.
  • Maintained documentation, shift handovers, and incident reports.
  • Followed change management and operational processes to ensure stability.

Project Management Officer

Sep 2010Jan 2018 · 7 yrs 4 mos · Hybrid

  • Managed TAC coordination and RMA processes, ensuring timely resolution and end-to-end case closure.
  • As part of the PMO, supported OEM quote generation, collaborated with internal teams, and assisted with customer contract renewals.
  • Supported and delivered customer projects for key accounts including MHA, HMCL, and CBDT.
  • Managed the complete incident lifecycle, including vendor escalations, RMA coordination, and operational reporting.
  • Conducted monthly service review meetings with customers and OEM/vendor partners to ensure SLA compliance
Project Management Office (PMO)

Education

CCS UNIVERSITY MEERUT

Bachelor's degree — Bachelor in Mathamatics

Jan 2001Jan 2004

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