Poonam Mourya

Operations Associate

West Delhi, Delhi, India8 yrs 11 mos experience
Highly Stable

Key Highlights

  • Proficient in data analysis and customer communication.
  • Experienced in managing customer relationships effectively.
  • Strong background in sales operations and negotiation.
Stackforce AI infers this person is a Customer Service and Data Analysis professional with experience in B2C environments.

Contact

LinkedIn

Skills

Core Skills

Data Analysis

Other Skills

communication skillSales OperationsNegotiation

Experience

8 yrs 11 mos
Total Experience
6 yrs 9 mos
Average Tenure
4 yrs 4 mos
Current Experience

Samsung india

Warranty executive

Dec 2021 – Present · 4 yrs 4 mos · Gurugram, Haryana, India · On-site

communication skillData Analysis

Realcash technologies ltd.

Customer Care Executive

May 2017 – Feb 2024 · 6 yrs 9 mos · New Delhi Area, India

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
communication skill

Education

Delhi University

Bachelor of Commerce - BCom — Commerce

Apr 2013 – Jun 2016

Delhi University

B.COM — Selling Skills and Sales Operations

Jan 2013 – Jan 2016

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