Apr 2022 – Aug 2022 · 4 mos

• · Lead three squads – These include software developers (frontend and backend), product
• owners and SRE engineers.
• · Design and monitor all processes and frameworks to support efficient software
• development.
• · Work with Product Managers on a long-term roadmap and vision.
• · Develop the RSP (Remote SIM Provisioning) and Entitlements product, collaborating with
• product and engineering leaders to set goals and expectations, setting clear objectives and
• supporting the team in succeeding.
• · Act as a conduit between engineering and other departments in the business, shielding and
• fielding questions where necessary.
• · Guide developers across the teams, supporting and recognizing their
• technical and product skills development.
• · Drive hiring and own the growth of the team and of each engineering staff member.

Oct 2020 – Mar 2022 · 1 yr 5 mos

• · Set up a fully agile team to build the new IoT provisioning flows and automate network configurations so that the sales teams can simply select the new IoT products they want to sell and their activation goes smoothly.
• · Own and run all agile ceremonies, from daily stand-ups, refinements and retrospectives, along with sprint planning and review.
• · Define and implement ways of work, frameworks and methodologies in order to guarantee the best possible delivery, with the highest quality and on time.
• · Create and improve governance around the team and within the entire cluster, ensuring that processes are in place and make sense.
• · Roadmap and stakeholder management between product, BSS, network, onboarding and logistics teams.
• · Responsible for guaranteeing a good solution design and implementation as well as documentation of IoT bespoke products, considering technical and commercial requirements. CRM, billing and network orchestration, with flows and configurations in place in catalog and inventory.

Jun 2018 – Jan 2022 · 3 yrs 7 mos

• · Team management, task prioritization and planning of a multi-disciplinary team whose responsibilities include RSP (M2M and Consumer) Engineering, SIM Engineering & Development, OTA and Entitlements Engineering, Devices Testing and SIM Q&A.
• · Liaise with product, technology strategy and innovation and operations teams to discuss project specifications and procedures, aligning priorities, resources and deadlines.
• · Guarantee that new products design, development, production and testing follow the company policies as well as the agreed change management.
• · Was involved in the deployment and evolution of the following projects:
• Truphone’s first M2M RSP deploy and GSMA’s SAS-SM certification.
• Truphone’s first Consumer RSP deploy and GSMA’s SAS-SM certification.
• Apple’s iPad bootstrap project.
• Apple’s iPhone eSIM project.
• Truphone eSIM with proprietary OS and Applets.

Mar 2015 – May 2018 · 3 yrs 2 mos

• · Responsible for managing Truphone’s Signalling, Voice & Roaming team, with around 20 engineers; including support’s tier two and three. The team was responsible for all operations and maintenance of Open Mobile Softswitch, Rel. M16.2, Multimedia Gateway, Rel. U5.0 EP2, HP iHSS and Nonstop cluster, Cisco ITPs, Multi-Function Server, F5 Networks Traffix Signalling Delivery Controller as well as Teles Class 4 Softswitch, VOIPbox and all core network connectivity (SIP, SCCP, ISUP).
• · Responsible for maintaining and implementing new policies and procedures following best practices.
• · Responsible for the shift and on-call roster that supports the team’s 24x7 operation. Designed, implemented and controlled the team's skill development plan.
• · Overseen the team throughout implementations, integrations, escalations, response to service disruptions, and project management to ensure that all deliverables were met.
• · Overseen all technical documentation created for the tasks and processes supported by the team.
• · Actively contributed for an operational roadmap that ensured network reliability, availability and that is compliant with customer service level agreements, preventive maintenance requirements, and 'readiness' of all network and systems assets.

Jun 2014 – Feb 2015 · 8 mos

• Build all processes and procedures in order to ensure the team’s alignment with other teams and with the Company’s objectives.
• Design and build all necessary KPIs to ensure International voice and SMS delivery and quality.
• Investigate, assess and propose new solutions to improve work methods, awareness and visibility over roaming quality.
• Develop and maintain all documentation, operational policies, procedures and guidelines aiming for best practice implementation.
• Collaborate with all functional departments to ensure effective operation as well as attainment of profitability and growth objectives.

Jan 2014 – Jun 2014 · 5 mos

• Test and launch Outbound Roaming agreements (voice, CAMEL, GPRS) with new Roaming Partners (IR24, IR35, IR60).
• Technical implementation for roaming partners’ data in HLR, IN and GPRS support nodes, as well as IR.21updates of existing Roaming relationships.
• Technical Fault investigation and resolution (including technical support for live services/partners), supporting other operational functions when required.
• Continuous and new services testing in roaming environments to assure International voice and SMS routing quality.
• Analyse performance metrics to identify and address service quality degradations.
• Manage roaming quality to assist determining the best MNOs for Truphone’s customers while outside the Truphone zone.
• Proactive management of International voice termination, maintaining optimal QoS at lowest cost, liaising with technical and commercial functions.

Mar 2012 – Jan 2014 · 1 yr 10 mos

• Configuration and monitoring of Truphone’s GSM Core network. Optimization of network implementation, troubleshooting and definition of procedures to ensure a continuous innovation. Traffic analyses of SSCP, SIP, ISUP, CAMEL, MAP and GPRS protocols to detect and correct problems in Truphone’s Core Network.
• Monitoring the KPIs reports and optimization of the network with respect to performance and faults.
• Remote configuration of all network nodes such as MSS, STPs, SMSC, HLR, IN.

Jun 2010 – Sep 2011 · 1 yr 3 mos

• Direcção de Operação e Manutenção da rede Móvel
• SGC/OCR (IP)