Mohammed Ali — Operations Associate
Over 5.5 years of experience in Order Management, Contract Operations, and Quote-to-Cash (Q2C) processes within dynamic pre-sales and post-sales environments. Demonstrated proficiency in SAP S/4HANA, SAP ERP (SD/MM), Salesforce tools (Conga, Case Management) and D365 for Managing Sales Orders, Contracts, Quotation, PO Processing and Customer Master Records. Proficient in utilizing order management systems, resolving customer inquiries promptly and ensuring satisfaction. I have a solid background in handling client disputes, making payments based on internal validations, managing team workflows, and ensuring timely completion of tasks.
Stackforce AI infers this person is a SaaS operations specialist with a focus on customer lifecycle management.
Location: Bengaluru, Karnataka, India
Experience: 5 yrs 1 mo
Skills
- Sap S/4hana
- Contract Operations
- Customer Relationship Management (crm)
- Sap Erp
- Billing Process
Career Highlights
- Over 5.5 years in Order Management and Contract Operations.
- Proficient in SAP S/4HANA and Salesforce tools.
- Expertise in driving efficiency in Q2C processes.
Work Experience
Adobe
Analyst, Contract Operations. (8 mos)
Infosys BPM
Senior Process Executive (3 yrs 8 mos)
HGS - Hinduja Global Solutions
Customer relationship officer (9 mos)
Education
Master of Business Administration - MBA at JNTU Anantapur
BBM at Rayalaseema University
