Oct 2018 – Sep 2019 · 11 mos · Los Altos, California

• Manages and maintains complex schedule of 3 kids, 1 husband, 2 dogs, and 1 needy cat.
• Responsibilities include:
• Scheduling music lessons, sports, carpools, playdates, birthday parties, and medical appointments.
• Manages household expenses, plans & executes family vacations.
• Creates and serves 3 nutritious meals a day.
• Oversees homework quality.
• Also serves as household cheerleader, counselor, and teacher.
• Lead Classroom Parent for 3rd grade class creating a weekly newsletter, organizing field trips, class parties and managing parent volunteers.
• Almond Junior Olympics 4th Grade Parent liaison providing updates and coordinating volunteers for annual District event.
• Increases in: on-time school attendance, music practice, dog walking and cat satisfaction rate.
• Decreases in: homework complaints, school lunch expenditures, and unfolded laundry (somewhat).
• Impact: higher grades, more sports goals/wins, and happier kids (most of the time).
• Extracurricular activities: book club, shopping, and learning Fortnite (username: UltimateMom).

May 2016 – Oct 2018 · 2 yrs 5 mos · Mountain View, CA

• Built an international creative writing team to create fun responses on behalf of the Google Assistant.
• Develop operational systems to track projects, estimate timelines, allocate resources, etc.
• Help develop writing style guides and content strategy.
• Hire and retain top creative talent globally.
• Develop training and onboarding materials.
• Successfully launch Google Assistant internationally within budget and tight timelines.

May 2013 – May 2016 · 3 yrs · Mountain View, CA

• Interim Head of Online Help Content setting 2016 online help plan, budget, and headcount.
• Manages diverse team of content strategists, rich media specialist, web producer, and localization specialist.
• Helps drive the development of the online content strategy across multiple Google products.
• Works with and empowers content managers to develop effective educational material to help users get the most out of Google.
• Drive innovation and experimentation in leading edge content formats, information architecture and rich media.
• Scales best practices in content creation, including setting quality standards, implementing reviews and making process improvements.
• Partners cross-functionally with legal, PR and other editorial groups at Google to ensure content freshness and consistent, on-brand “Google voice”.

Feb 2010 – Apr 2013 · 3 yrs 2 mos · San Jose, CA

• Managed local and remote writers for Global Content department reviewing work and promoting career development.
• Experience in hiring, training, and retaining top talent.
• Special projects included content strategy, content metrics, content user research, internal public relations, PayPal Press publications, and founder of the eBay- PayPal Parents Network supporting more than 800+ eBay employees.

Feb 2006 – Feb 2010 · 4 yrs · San Jose, CA

• Wrote consumer facing content including webpages and emails.
• Worked closely with product managers, Web developers, user interface designers, visual designers, marketing managers, legal reviewers and international localization teams to develop and implement content for new products and site features.
• Focus on customer experience and consumer products, including implementation of site’s new Help Center and launch of Student Account.

Jan 2004 – Jan 2006 · 2 yrs · Santa Clara, CA

• Responsible for video production projects for Intel Corporation such as corporate videos, executive Webcasts and corporate events.
• Interfaced regularly with senior company executives and worked closely with interdepartmental clients.
• Created project estimates, managed budgets and coordinated Intel Studios staff resources.

Feb 2001 – Sep 2004 · 3 yrs 7 mos · San Francisco Bay Area

• Generated story ideas, researched, wrote and produced feature segments for local travel program.
• Won two Emmy awards in the Educational/Instructional category.
• Selected to work on special projects including High Definition programming and live events.
• Coordinated TV camera crews and editing schedules as well as managed internship program.

Dec 2000 – Jun 2004 · 3 yrs 6 mos · Seattle & San Francisco

• • Researched and wrote profiles on restaurants, hotels and tourist attractions for online city guides.

Jan 2000 – Jan 2001 · 1 yr · Bellevue, WA

• Coordinated the production of online content (e.g. product descriptions, special promotions) for this Paul Allen e-commerce company.
• Closely tracked items throughout various stages of production process. Worked with copywriters, merchandisers, site designers and outside vendors to ensure content was developed or acquired, changes implemented and production deadlines met.
• Researched and wrote product descriptions for multiple lines of merchandise under tight deadlines.
• Organized and led team responsible for developing new content for Mercata’s automated e-mail system. Researched, wrote and edited customer communications used department-wide.

Feb 1999 – Sep 1999 · 7 mos · Seattle, WA

• Wrote press releases, created press kits, organized media events and press trips that generated local and national media coverage for clients.
• Led client presentations and developed and maintained media contacts in the restaurant, travel and hospitality industry.

Jan 1998 – Jan 1998 · 0 mo · San Francisco, CA

• Launched new “Evening Magazine” program for this CBS affiliate.
• Wrote and produced short feature segments with hired talent and media partners including the Travel Channel and San Francisco Magazine.

Jan 1994 – Jan 2001 · 7 yrs · Seattle, WA

• Generated, researched and booked award-winning feature stories for this NBC affiliate.
• Supervised associate producer staff, monitoring story content and workload.
• Wrote and produced segments featuring celebrity profiles and unsolved mysteries.
• Organized domestic and international travel arrangements, including filming permits and visas, for TV crews traveling to Fiji, New Zealand, Puerto Rico, England, Canada and Alaska.
• Specialized in highly rated investigative reports, travel, entertainment and human interest stories.
• Helped manage shooting and editing schedules, coordinating editors, TV crews and reporters.

Nov 1992 – Jan 1994 · 1 yr 2 mos · London, United Kingdom

• Helped launch new news network creating forward planning department.
• Worked closely with news editors, generating, researching and field producing stories.
• Managed royal media event calendar with Buckingham Palace.

Oct 1988 – Jun 1990 · 1 yr 8 mos · Los Angeles, CA

• • Researched stories, ran teleprompter and monitored satellite feeds for this Fox affiliate.

Sep 1988 – Jan 1990 · 1 yr 4 mos · Los Angeles, CA

• Intern for daily Hollywood entertainment news program.
• Researched and field produced stories including celebrity profiles and MTV Music Awards.

Jan 1985 – Feb 2001 · 16 yrs 1 mo · U.S. & U.K.

• Retail sales representative for Macy’s, Coach and Harrod’s.
• Customer service representative for Macy’s and Sak’s Fifth Avenue addressing customer issues, processing credit payments, as well as helping with the store’s daily sales accounting.
• Customer service call center representative for Eddie Bauer and Mercata taking phone orders and answering customer questions and resolving issues.