Apr 2020 – Dec 2024 · 4 yrs 8 mos

• Leading the Program Management Office for Americas and Europe region, my key responsibilities include
• Managing program and project pipelines
• AOP planning, team allocation, managing a geographically diverse team
• Oversee implementation of large-scale programs, projects using Scrum / Iterative models, commercialisation and benefits tracking
• KPI definition and tracking for the global PMO function
• Championing process optimisation and implementing continuous improvement initiatives
• Participate in RFI, RFP, SOW preparation

Apr 2016 – Mar 2020 · 3 yrs 11 mos

• Leading the customer delivery portfolio for Europe region for Tier-1 telecom operators. Key responsibilities include
• Delivery excellence and customer satisfaction
• Managing AOP, delivery pipeline of large programs, transformation projects and service delivery
• Define, scope, implement and enhance key product initiatives using Scrum / Iterative delivery methods
• Managing and grooming a high performing and geographically diverse team
• Lead RFI, RFP initiatives and bid defense

Apr 2013 – Mar 2016 · 2 yrs 11 mos

• As a Senior Delivery Manager, I manage programs, projects and services for multiple tier-1 European telecom operators. Key responsibilities include
• Support all presales phases, client management, program & service management and AOP planning support
• End to end project management from requirement scoping, solution definition, infrastructure sizing, contract review, program & project planning, resourcing, project delivery, rollout planning
• Provide effective leadership, coordinate with geographically diverse teams in a matrix environment
• Customer workshops to present new products, elicit complete requirements, agree on solution proposal and scope of work
• Grooming team members and constantly setting challenging targets resulting in better performance

Jun 2011 – Mar 2013 · 1 yr 9 mos

• As a Delivery Manager for major Tier-1 European telecom operators, my core responsibilities include
• Plan, manage, execute and deliver multiple projects and large programs for customisation of various in-house VAS products through all phases of project life-cycle
• Define customer specific requirements, prioritise, road map fitment of in-house VAS products
• Coordinate with geographically diverse teams, prepare and publish regular service and project updates to internal and external stakeholders
• Employ appropriate project / program management techniques to suit fast-paced delivery time-frames
• Process improvements such as streamlining of requirement gathering, execution, monitoring, progress tracking and reporting

Mar 2010 – Apr 2011 · 1 yr 1 mo

• Active participation in Response for Information, Response for Quote
• Identification of team size, preparation of Statement of Work, Statement of Service, profitability margin
• Preparation of Transition-In Plan and associated logistics
• Due diligence of incumbent systems, transition planning, risk planning and co-ordination with client teams to finalise schedule and transition-in training matrix
• Framework process definition, delivery model, preparation of resource deployment plan, communication plan, Service Level Agreements (SLAs) and delivery management plan
• Preparation of high level designs in collaboration with client designers and project / programme managers and business stakeholders
• Day-to-day team management in an onshore-offshore model
• Project management for high visibility projects
• Work allocation and tracking to teams
• SLA tracking and reporting
• Project Planning and Effort estimation
• Recruitment of contractors to maintain and deliver enhanced service levels
• Invoice and finance management

Jun 2009 – Apr 2011 · 1 yr 10 mos

• Manage multiple projects
• Plan for programmes & projects, resources, communication, costs, risk identification and mitigation
• Track project progress & activities
• Provide periodic updates to all stakeholders via defined status reports on daily, weekly, fortnightly and monthly basis
• Prepare proposals for new business opportunities
• Set progressive goals for team and help them achieve
• Plan for succession and resource rotations
• Various facets of managing onshore-offshore execution model
• Regularly assess team performance through mutually agreed upon checklists and KRAs and KPAs
• Pro-actively collect and capture metrics on team members to provide constructive feedback
• Engage external practise bodies such as Infrastructure, Technical Architecture Group, QA, Business Analysts, Project Management Office etc to facilitate easier, smoother execution of the projects

Jul 2008 – Dec 2009 · 1 yr 5 mos

• Review requirements for large programmes
• Perform feasibility studies
• Assess impacts of requirements across systems and domains
• Review functional specifications, interface contracts to help determine correctness and completeness
• Module estimation and resource loading
• Schedule best fit build, test and implementation strategy
• Prepare robust, micro level project plans capturing minute activities for easier tracking and better risk forecast
• Risk planning and mitigation, issue identification and resolution planning, tracking assumptions and dependencies to confirmation / closure
• Plan for back-ups, knowledge management and retention
• Pro-active planning for knowledge sharing with support groups such as testing and application support for smoother deployments and go-live
• Re-scheduling deliverables and re-planning when required to deliver ahead of schedule to accommodate client’s changing priorities
• Plan for change requests in advance and decide on best fit into implementation phase
• Plan for trainings to new comers into the team

Oct 2007 – Jun 2009 · 1 yr 8 mos

• Lead multiple project teams for same or different projects
• Assign daily tasks to teams and track them
• Provide daily status updates to project manager
• Identify project issues and track them to resolution / closure
• Pro-actively identify technical risks and provide solutions / work-arounds where possible
• Actively involved in estimation and resource loading for new projects
• Assist project manager in finalising costs, resource & project planning for projects
• Plan initial technical & domain orientation new comers into team
• Increasing productivity and quality of the teams
• Conflict resolution and management in a cross cultural work arena
• Clearly defined roles assigned to various teams from team leaders through to team members
• Ensure that all the project teams meet stipulated agreed upon deadlines
• Liaise with external practise bodies such as Technical Architecture Group, QA, Business Analysts etc to facilitate smoother execution of the projects

Dec 2006 – Oct 2007 · 10 mos

• Discuss and agree on the timetable for major activities with the team
• Regularly review and monitor progress of team’s work
• Encourage participation from team for better and creative approaches for problem solving
• Improving accuracy of review mechanism
• Ensure that the team meets deadlines
• Balanced and equitable work load sharing across team members

Oct 2005 – Mar 2007 · 1 yr 5 mos

• As a designer for Orange UK’s Charging and Billing platform, I was involved in defining the design specifications of PAY-Monthly and PAY-As-You-Go models across components.
• Analyse and review Functional Specifications / Technical Architecture Documents
• Prepare Design Specification based on FS / TAD
• Handover to project teams for implementation
• Review the Low Level Design and delivered solution to ensure compliance to design

Dec 2004 – Dec 2006 · 2 yrs

• My key responsibilities as a Senior Software Engineer included
• Review Design Specification and prepare Low Level Design
• Coding according the LLD and current standards / guidelines
• Peer review of LLD and code
• Unit testing and supporting QA for system / regression testing

Sep 2003 – Nov 2004 · 1 yr 2 mos

• My key responsibilities as a Software Engineer included
• Prepare / Review and analyse Low Level Design
• Coding / scripting and unit testing