Priyanka -

Software Engineer

Noida, Uttar Pradesh, India11 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in Adobe Commerce with a strong troubleshooting background.
Proven ability to enhance e-commerce platforms for optimal performance.
Skilled in collaborating with teams to implement effective solutions.

Stackforce AI infers this person is a Technical Support Engineer specializing in E-commerce solutions with a focus on Adobe Commerce.

Contact

priyankasingh.singh795@gmail.com LinkedIn

Skills

Core Skills

Adobe Commerce (magento 2)Technical Support

Other Skills

TroubleshootingBug FixesConfigurationCustomizationPerformance OptimizationDocumentationAgile & Waterfall MethodologiesHTMLFundamentalsIT IntegrationMagentoMicrosoft DynamicsC++Ticketing SystemsGitHub

About

Results-driven Technical Support Engineer with extensive experience in Adobe Commerce (Magento 2) and a strong track record of resolving complex technical issues. Adept at troubleshooting and performing bug fixes to ensure optimal performance and functionality of E-commerce platforms. Proven ability to collaborate with development teams to address recurring issues and implement effective solutions. Skilled in configuring, customizing, and optimizing Magento 2 to meet client needs and enhance their online presence. Demonstrated expertise in documenting technical problems and solutions, contributing to a robust knowledge base. Experienced in deploying new features and updates with minimal disruption. Committed to providing exceptional client support and delivering tailored solutions that drive business success. Strong analytical skills and a proactive approach to problem-solving.

Experience

11 yrs 3 mos

Total Experience

2 yrs 3 mos

Average Tenure

3 yrs 8 mos

Current Experience

Adobe

Software Development Engineer @ Adobe Systems

Aug 2022 – Present · 3 yrs 8 mos · Noida, Uttar Pradesh, India · Hybrid

Provide comprehensive support for Adobe Commerce (Magento 2), addressing merchant queries and resolving technical issues.
Perform in-depth bug fixes and troubleshoot problems to ensure seamless functionality and performance of e-commerce platforms.
Collaborate with development teams to identify and address recurring issues and implement effective solutions.
Offer expert guidance on best practices for Magento 2 configuration, customization, and performance optimization.
Document technical issues and solutions, creating knowledge base articles and training materials for internal use.
Assist in the deployment and configuration of new features and updates, ensuring minimal disruption to services.
Conduct root cause analysis for complex technical problems and provide strategic recommendations to prevent future occurrences.
Engage with clients to understand their needs and provide tailored support that enhances their e-commerce experience.