Jul 2024 – Apr 2025 · 9 mos · Delhi, India · Remote

• Kisan eMitra Chatbot
• Managed farmer grievances about the PM Kisan scheme efficiently via the chatbot
• Developed critical features for the AI model backing the chatbot
• Successfully handled over 3 million queries in slightly over 8 months since launch, benefiting more than 250,000 farmers
• Chatbot for Kisan Call Centres (KCC) across India
• The chatbot enhances the capabilities of KCC Agents to access approved resources quickly to address farmer inquiries
• The chatbot has been piloted in 3 states and answers 3000 queries daily, with plans on doubling this scale with additional capabilities
• Utilized my expertise in technologies and frameworks surrounding RAG and Function calling agents to build and deploy the chatbot
• MLOps
• Owned several deployments under the organization’s MLOps platform TrueFoundry
• Led the projects’ infra activities, recognizing several inefficiencies to reduce costs by upwards of $1000 monthly

May 2023 – Jun 2024 · 1 yr 1 mo · Delhi, India · Remote

Oct 2021 – Feb 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Content Quality and Video Commerce teams
• Owned the Video Quality Assessment pipeline, engineered a service around the models and successfully deployed it; Led to savings of $200,000 annually on third-party APIs
• Provided optimizations to the services to save resources

May 2021 – Sep 2021 · 4 mos · Gurugram, Haryana, India

• User Goals team
• Implemented several APIs to support the backend of the user goals feature
• Improved the goal-planning algorithm by accounting for market volatility for investments

Jan 2021 – Apr 2021 · 3 mos

Jan 2020 – May 2021 · 1 yr 4 mos · Delhi, India

Aug 2019 – May 2021 · 1 yr 9 mos

May 2019 – May 2021 · 2 yrs