Dec 2010 – Mar 2011 · 3 mos · NCR

Dec 2006 – Dec 2010 · 4 yrs · NCR

• Act as interface between various service groups to define processes and policies
• Control costs for the offshore projects and the non consulting groups
• Enable engagements to meet security and compliance requirements by defining rules and processes
• Conduct internal audits and compliance trainings
• Ensure planned margins are achieved
• Report data to Client and Management
• Manage the team responsible for onboarding consultants and interacting with various support groups

Mar 2003 – Nov 2006 · 3 yrs 8 mos · Greater Delhi Area

• Acting as a single point of contact for all project information for the Content practice.
• Chartering all new projects, ensuring system compliance, identifying risks in the running projects and ensuring timely actions and escalations.
• Ensuring timely revenue recognition for all running projects.
• Providing training, coaching, guidance, and mentoring to new project managers and identifying training needs for all PMs.
• Increasing communication and coordination across projects.
• Managing all facets of moderate and complex projects to ensure deliverables are met within schedule budget and quality goals.
• Ensuring feedback loop from project team to track progress and take timely action where required.
• Facilitating requirements meetings and knowledge transfer sessions with designated client staff.

Feb 2002 – Jan 2003 · 11 mos · NCR

• Responsible for managing a team of 8-10 people and preparing projects plans to deliver the learning product to the client on time and as per schedule.
• Additional responsibilities included Subject Matter Expert management (planning, scheduling, and tracking SME deliverables for multiple products simultaneously).
• Was also involved in recommending essential Instructional Design strategies to develop learning material for CBT’s and WBT’s for key corporate clients.

Apr 1995 – Aug 2001 · 6 yrs 4 mos

• Responsibilities:
• Business Development
• Responsible for acquiring and managing Implementations for large and medium sized Hotels for the North & West Region (Delhi, Nepal & Mumbai)
• Managed corporate relationships and delivered a total solution for the leading Executive Hotels.
• Software Development
• Managed and mentored a team of approximately 15-20 team members for each project.
• Developed and customized the HOST flagship product for individual clients. The product was developed in C with Unix as the backend.
• Studied user requirements and designed the interface application for various front and back office applications, telephone interfaces, discount cards and CISA Electronic Lock System.
• Implementation, Training & Customer Support
• Have managed the implementation, training, and support of the product at many hotels in Delhi, Mumbai and Kathmandu.

Jul 1992 – Mar 1995 · 2 yrs 8 mos

• Responsibilities:
• Involved in the development of Financial Accounting System Product for Hotels.
• Was responsible for doing a complete user requirement study, analysis and design of the Financial Accounting System for Hotel Hyatt Regency
• Part of the development & Implementation team.