Apr 2024 – Jun 2025 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• Strategic and results-driven professional with a strong track record of leading high-impact initiatives across operations, workforce planning, and internal systems.
• From launching a tiered ticketing system that boosted service efficiency
• Programs like - "Unnati & Pragati" uplift the regional KPIs— specialize in turning complex problems into scalable solutions.
• Vendor & Campaign Management System

Jul 2021 – Apr 2024 · 2 yrs 9 mos · On-site

• Handling HR operations for teams like Sales, Supply Chain Management, Sourcing, Marketing, Product, and CD team
• Formerly taking care of 1800+ folks (onroll, offroll and 3PL) and spearheaded end-to-end merger and acquisition for Hyperpure and drove change management
• Projects - Induction plan for new joiners, Leadership Accelerator Program, Mandi Meets, Sales ki Pathshala, Mentor-Mentee Program, drove 360-degree feedback mechanism and performance management system and retention strategy
• Visit different cities across India to engage regularly with all the stakeholders to understand business-specific needs and drive people's agenda like supporting the hiring team by providing budgeted hiring numbers

Jan 2020 – Jun 2021 · 1 yr 5 mos · On-site

• Vendor Management of outsourced projects of Zomato for PAN India
• Handling hiring for outsourced employees as per the requirement
• Maintaining training & quality of outsourced employees working for Zomato
• Ensuring timely vendor cost billing to be done every month

Jul 2019 – Jun 2020 · 11 mos · On-site

• Led a 40+ member team across 18 cities, helping each team member deliver to their max potential while ensuring their learning and growth are at par
• Reduced delivery cost in the region by ~35% through optimizations in DP payout components keeping their earnings substantially the same and thus controlling churn.

Mar 2018 – Jun 2019 · 1 yr 3 mos · On-site

• Spearheaded launch and operations to help expand Zomato India's footprint to 18 cities of North and 10 cities in West region while moving them toward sustainability.
• Setting up the new office, onboarding new employees, and handover the newly launched city to the city team
• Training the city team around supply and demand planning for city growth

Apr 2016 – Mar 2018 · 1 yr 11 mos · Gurgaon, Haryana, India · On-site

• Trained freshers for the process of customer-centric approach and launched new training dashboards for better performance of newly joined.
• Run induction operations for newly joined employees
• Managed end-to-end employee life cycle starting from talent acquisition, induction-onboarding, employee engagement, and attrition analysis.
• Supporting business in peak time with customer relationship and process handling and supporting employees at floor

Oct 2015 – Dec 2015 · 2 mos · Lucknow Area, India · On-site

• Helped new joiners with the buddy up program of sales
• Spearheaded operations of Sony Panel and mobile business in Jumbo electronic store.
• Customer relationship management at the store