Nov 2024 – Oct 2025 · 11 mos

May 2022 – Oct 2024 · 2 yrs 5 mos

Dec 2020 – May 2022 · 1 yr 5 mos · San Jose, California, United States

• Working on complicated technical support issues as part of the Customer Support team responsible for running our global, distributed network
• Working directly with high value customers to protect their online presence from DDoS attacks and resolve any issues with Cloudflare product offerings
• Experience with command line and command line tools including curl, dig, traceroute, openssl, git, tcpdump
• Experience with troubleshooting DNS, SSL/TLS, HTTP, and network related issues

Oct 2018 – Dec 2020 · 2 yrs 2 mos

Jan 2018 – Oct 2018 · 9 mos

• Providing pre-and post-sale product consulting, technical support, and service to key customers on all Quanergy products
• Working collaboratively with different teams to design and execute on a given technical solution, managing multiple initiatives
• Gathering and documenting detailed solution requirements and prioritize features based on customer needs and expectations
• Preparing technical project plans, executed PoCs and supported internal and external customers while staying abreast of industry developments
• Led successful pilots-
• Delivering Smart City Roadway Solutions for City of Las Vegas, partnered with Cisco
• PoC to demonstrate LiDAR capability for Smart City Railway Solution
• Field Application Engineer for a classified Government implementation
• Represented Quanergy Systems, Inc. at the largest US security event ISC West 2018 in Las Vegas to generate leads and educate customers about the company's products & offerings.

May 2017 – Dec 2017 · 7 mos

• Delivered high quality Tier II/III technical product support and solution training to customers to demonstrate application of Quanergy's LIDAR sensor devices at client sites
• Collaborated with engineers, sales and customer accounts to design and execute on a given technical solution and managed multiple initiatives to deliver technical success
• Maintained, gathered and documented detailed solution requirements to prioritize features based on customer needs and expectations

Sep 2016 – Mar 2017 · 6 mos · Greater New York City Area

• Product support and system validation of fleet management devices to test PCBs to component level by evaluating existing & new procedures and products to specifications through application simulations and data visualization.
• Documenting bugs & test results to develop protocols for bench and field testing of IoT enabled wireless devices incorporating GPS, load and impact sensors, embedded in the cloud based mobile assets.
• Validating firmware and hardware settings by regression analysis to monitor and record device and web-based SaaS applications’ communication to ensure SLAs are met and continually improved for resource optimization and resource abuse.
• Supporting 6000 devices for quality check and assurance of WiFi, Cell & GPS enabled units for a Fortune200 airline client.

Jul 2016 – May 2017 · 10 mos · Rochester, New York Area

• Analytical research measuring degree of misconceptions on QoS in Telecommunications Engineering using R & Python packages to perform t-Test and Regression Analysis by development of a concept inventory for a sample size of 150 students.

Jan 2016 – May 2016 · 4 mos · Rochester, New York Area

• Teaching Assistant for TCET720 - Telecommunications Concepts.
• Teaching & Lab Assistant for EE484 - Communication Systems

Jun 2013 – Jun 2013 · 0 mo · Nagpur Area, India

• Studied belt manufacturing units & SDLC methodologies to understand processes in the industry. Evaluated quality of rubber sheets processed by friction calendering to design an automated system for rubber heating by introducing a temperature controlled unit.
• Optimized rubber belt processing operation and suggested various improvements using AutoCAD & SQL to stream line operations in the industry including waste reduction, line balancing and process flow changes.

Nov 2012 – Nov 2012 · 0 mo · Nagpur Area, India

• Worked with Television & Satellite Engineering, audio-video transmission, broadcasting and sound mixing teams to experience installation & implementation of communication systems in industry for D2H and radio services.
• Gained hands-on experience with circuit-switching and packet-switching networks, VoIP, TCP/IP, HTTP protocols and uplink-downlink communication pattern for digital transmission-reception facilities..