Kashish Agarwal — Software Engineer

I'm a Software Development Engineer with 2+ years of experience building scalable backend systems and customer-facing products across high-impact domains like e-commerce, customer support automation, and logistics. At Zomato, I: Built and deployed a chatbot from scratch for IRCTC support, reducing chat timeouts by 40% and offloading 85%+ of queries from human agents. Strengthened platform security by encrypting sensitive user data using Golang-based microservices, ensuring compliance with data privacy regulations. Integrated high-throughput refund APIs and developed intelligent workflows leveraging SQL and MongoDB, which led to an 18% reduction in refunds and improved customer retention by 12%. Implemented role-based access control and fraud detection mechanisms that prevented significant financial losses. At Shipsy, I: Designed and maintained the backend infrastructure for Shipsy's only D2C platform, contributing to 1M+ downloads. Built core systems for a full-fledged apparel marketplace, integrated WhatsApp booking flows, and implemented secure authentication and access controls. Delivered over 50+ production releases, ensuring performance and stability at scale. I'm an IIT Guwahati graduate with a strong focus on building reliable, secure, and user-centric software. I’m quick to pick up new technologies and enjoy solving real-world problems with clean architecture, scalable design, and a product-driven mindset. Let’s connect if you're working on products that blend scale, security, and user experience — or just want to talk tech.

Stackforce AI infers this person is a Backend-focused Software Engineer in the E-commerce industry.

Location: Gurugram, Haryana, India

Experience: 2 yrs 8 mos