Deepak Gupta

Product Manager

Delhi, India7 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved significant cost savings exceeding $130k annually.
Led cross-functional teams to revamp training programs for over 2,000 associates.
Developed automation scripts reducing testing time by 27%.

Stackforce AI infers this person is a SaaS and E-commerce professional with strong expertise in program management and software development.

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Skills

Core Skills

Program ManagementProcess Optimization And ImprovementBusiness AnalysisMarketingSoftware DevelopmentAgile MethodologiesSoftware Quality AssuranceTesting

Other Skills

Key Performance IndicatorsOperational Efficiency EnhancementLead Generation StrategiesSprint PlanningStakeholder CollaborationManagementBusiness Process ImprovementLeadershipOrganizational InitiativesRoot Cause AnalysisQuality Assurance ProcessesTeam ManagementTimelinesProgram PlanningManagement Consulting

About

I am an accomplished professional delivering over 5 years of career success in Software Engineering & Program Management, skilled at leading cross-functional teams and driving process improvements. My dexterity lies in training program revamping, work distribution modeling, and investment recommendation, contributing to enhanced team performance and significant savings. Demonstrated excellence in insights generation through data analysis, leading to informed decision-making and improved operational efficiency. Over the time, I have proved my excellence in collaborating with stakeholders and driving initiatives using frameworks like RICE for automation prioritization. Key Achievements: • Excellent at leading teams to increase product adoption, preparing business requirement documents, and reducing attrition rates. • I’ve mastered the administration of identifying pain points, deriving solutions, and implementing process enhancements for sustainable growth.

Experience

7 yrs 9 mos

Total Experience

2 yrs 7 mos

Average Tenure

3 yrs 11 mos

Current Experience

Amazon

Manager II

Jun 2022 – Present · 3 yrs 11 mos · Bengaluru, Karnataka, India · On-site

Optimized 2 key business processes for associates, achieving a 40% reduction in redundant images utilized for ML training of robots in fulfillment centers, resulting in annual savings exceeding $130k and reclaiming over 4k man-hours annually.
Developed a work distribution model for 150+ managers, effectively mitigating team stress levels by 12% within a 45-day time-frame.
Pioneered the implementation of mandatory QR code usage for associates, leading to a projected decrease of defective packages leaving fulfillment centers by approximately 12%.
Streamlined Subject Matter Expert (SME) bandwidth allocation, yielding daily time savings of 0.25 hours per SME, with a potential cost savings estimate of $10k+.
Evaluated 45 customer feedback inputs to propose three investment opportunities, potentially saving ~$3.5 Mn annually.
Collaborated with 10 Points of Contact (POCs) to prioritize SIM initiatives utilizing the RICE framework for small-scale automation.
Conducted analysis on 1500+ tenured associate profiles to define optimal hiring profiles, targeting a reduction in attrition by approximately 3.5%.
Leading 7 cross-functional teams to revamp training programs for 2K+ associates; aiming to reduce attrition by 4%.

Key Performance IndicatorsOperational Efficiency EnhancementProgram ManagementProcess Optimization and Improvement

Aviva india

Marketing Intern

May 2021 – Jun 2021 · 1 mo · Gurugram, Haryana, India · On-site

Project: To evaluate loyalty generated through customer touchpoints and identify opportunities to enhance ROI
Key Result Area:
Engineered a framework to measure credit for social media campaigns, streamlining lead generation efforts and maximizing ROI.
Identified cross-sell opportunities and conducted in-depth analysis of customer personas to refine lead generation strategies.

Lead Generation StrategiesBusiness AnalysisMarketing

Adobe

Software Engineer II

Apr 2019 – Jun 2020 · 1 yr 2 mos · Noida Area, India · On-site

Developed automation scripts for over 300 test cases for the Acrobat PDF viewer, catering to a user base of over 4 million individuals, with the objective of cutting testing time by approximately 27%.
Orchestrated Agile ceremonies for a team of 8 members to integrate 4 new tools, leading to an enhancement in sprint efficiency of approximately 8%.
Evaluated Business Requirement Documents (BRDs) for Acrobat tools, crafting test strategies for 5 functionalities to elevate user satisfaction.

Sprint PlanningStakeholder CollaborationManagementSoftware DevelopmentAgile Methodologies

Oracle

Member of Technical Staff

Jul 2016 – Mar 2019 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

Executed stringent testing procedures, resulting in a 40% decrease in post-release defects and elevating user satisfaction.
Optimized a business process, freeing up 1 human resource for the team and generating an annual cost-saving of INR 1.3 Mn.
Logged over 80 bugs on Jira and automated 15 functionalities for Oracle cloud storage system integration with the KMIP tool. Additionally, conducted training sessions for over 20 junior QA engineers, with the goal of reducing testing time by approximately 12%.

Business Process ImprovementLeadershipSoftware Quality AssuranceTesting