Priyanka Khare

Program Manager

Gurgaon, Haryana, India8 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in transforming complex workflows into customer-centric systems.
Proven track record in managing high-stakes projects without disruption.
Skilled in embedding quality and risk governance across operations.

Stackforce AI infers this person is a seasoned operations and project management professional in the AdTech and Social Media industries.

Contact

kharepriyanka27@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementProject ManagementQuality ManagementRisk ManagementFraud PreventionBusiness Development

Other Skills

Escalation ResolutionStakeholder EngagementQuality ControlCustomer AcquisitionAccount ManagementPerformance ImprovementMicrosoft ExcelVendor NegotiationContinuous Process ImprovementVendor ManagementCustomer ExperienceBudget ManagementChange ManagementFraud Prevention OperationsContent Moderation Strategy

About

🌍 Global Operations & Project Manager with 8+ years of experience at Google Ads, TikTok Trust & Safety, and Airbnb. I specialize in building operations that are not just efficient, but customer-centric, efficient, and trusted at scale. ⚙️ My expertise sits at the intersection of Operations Excellence, Project Management, and Quality — transforming complex, global workflows into seamless systems that are customer-centric, deliver measurable impact, and sustain business growth. Core strengths I bring: - Leading cross-region vendor teams with operational rigour and trust - Embedding quality & risk governance through audits, RCA, and compliance frameworks - Driving large-scale transitions and high-stakes projects with zero disruption - Turning KPIs and data insights into real improvements in customer experience I’m passionate about converting complex challenges into scalable outcomes and consistently delivering measurable impact on efficiency, resilience, and customer trust. I thrive in fast-paced, multicultural environments — preparing organizations to scale confidently into the future.

Experience

8 yrs 3 mos

Total Experience

2 yrs

Average Tenure

3 yrs 8 mos

Current Experience

Google

Program Manager Google Ads - Speciality Scaled Operations Management

Aug 2022 – Present · 3 yrs 8 mos · Gurugram, Haryana, India

Leading global vendor operations and program delivery for Google Ads, driving performance, compliance, and customer experience at scale.
Lead multi-site vendor operations, ensuring KPI delivery, regulatory compliance, and business continuity.
Manage partner relationships, RFPs, contracts, and budgets to secure accountability and financial impact.
Champion customer experience by resolving escalations and improving cross-functional processes.
Implement quality frameworks and audits to mitigate risk and drive operational excellence.
Deliver complex migrations and high-stakes transitions seamlessly and without disruption.

Escalation ResolutionStakeholder EngagementOperations ManagementProject Management

Bytedance

Partner Operations Manager- TikTok (TnS - Content Moderation)

May 2020 – Aug 2022 · 2 yrs 3 mos · Gurgaon, Haryana · On-site

Led complex Trust & Safety content moderation operations across multiple regions and vendor sites with 1000+ team members, ensuring compliance, policy alignment, and a safe user experience.
Designed and implemented governance frameworks, escalation protocols, and moderation standards, collaborating with cross-functional teams to drive consistency across markets.
Directed quality assurance programs (audits, RCA, compliance reviews), strengthening accuracy, policy adherence, and brand risk mitigation.
Championed risk management and incident response, resolving high-stakes issues while ensuring operational continuity and user trust.
Acted as the link between policy, product, and operations, translating trust & safety goals into measurable execution.
Built and maintained performance dashboards and KPI frameworks, identifying gaps and driving corrective action plans.
Strengthened vendor accountability and training, embedding operational discipline, knowledge depth, and continuous improvement.
Recognized for transforming governance into measurable improvements in moderation quality, resilience, and user safety.

Escalation ResolutionStakeholder EngagementQuality ManagementRisk Management

Airbnb

2 roles

Senior Planning And Operations Associate (Trust & Safety India)

Promoted

Mar 2020 – May 2020 · 2 mos

Managed Trust & Safety vendor operations for Airbnb, directing fraud mitigation and verification workflows to protect hosts, guests, and platform integrity.
Led fraud-prevention workflows, embedding compliance and scalability into Trust & Safety operations.
Directed user verification and escalation management, resolving high-priority cases to safeguard platform integrity and trust.
Designed and implemented fraud risk frameworks and compliance checks, proactively addressing vulnerabilities and strengthening operational resilience.
Partnered cross-functionally to streamline workflows and scale programs while maintaining strict compliance and service excellence.
Enhanced vendor performance and accountability through training, governance mechanisms, and continuous performance monitoring.
Key Achievements:
Boosted user participation in Trust & Safety initiatives by 20% through workflow optimization and user-centric process design.
Scaled operations 2x by onboarding new vendor partners and elevating compliance standards with existing teams.

Stakeholder EngagementQuality ControlFraud PreventionOperations Management

Planning And Operations Associate

Mar 2019 – Mar 2020 · 1 yr

Team computers

Marketing And Business Development Executive

Oct 2017 – Feb 2019 · 1 yr 4 mos · Gurugram, Haryana, India

Acquired and onboarded new clients while nurturing long-term relationships with existing accounts.
Collaborated with solution developers to design offerings tailored to client requirements, improving service adoption.
Achievement: Secured 10+ new clients and increased services revenue by maximizing solution-based selling (Qlik, Tableau, Power B.I)

Customer AcquisitionAccount ManagementBusiness Development