Feb 2025 – Sep 2025 · 7 mos · Bengaluru, Karnataka, India · Remote

Aug 2022 – Mar 2025 · 2 yrs 7 mos · Bengaluru, Karnataka, India · Remote

• Member of the 24x7 technical support operations via weekly on-call.
• Responsible for owning, triaging, troubleshooting, and resolving critical customer issues via tickets and Zoom.
• Poised to make our customer's successful and leaving no stone unturned in on-boarding new customers to StarTree Platform.
• Engaged in writing KB articles both internal and customer-facing.
• Scripting mundane tasks.
• Involved in SRE activites to ensure cluster availability of up to three 9s.

Dec 2021 – Aug 2022 · 8 mos · Aurangabad, Maharashtra, India · Remote

Jul 2021 – Dec 2021 · 5 mos · Bengaluru, Karnataka, India

• Deliver first-class support to Cloudera's enterprise customers 5-days a week.
• Set up complex, identical cluster environments in-house and reproduce customer issues locally for speedier resolution. Coordinate with backline, engineering teams in the continuous quest to resolve business-critical customer issues effectively.
• Identify known bugs, investigate potential bugs, and deliver hotfixes to customers to address reported issues.
• Write knowledge base articles, publish support tutorial videos to help customers (and support engineers alike) quickly resolve known issues even before they reach out to Cloudera Support.
• Mentor new joiners, help them ramp up on the Hadoop stack, drive remote WebEx sessions, raise internal Engineering escalations, and report bugs in Apache products.
• Help customers with best practices, parameter tuning recommendations, and enable customers avoid performance bottlenecks for a seamless experience using HDP and CDP product lines.

Jan 2019 – Jul 2021 · 2 yrs 6 mos · Bengaluru, Karnataka, India

• Member of the technical support staff at Cloudera, primarily tasked with resolving customer issues around Apache Hadoop and multiple open-source offerings by Apache.
• Investigate and troubleshoot issues around Apache open-source software products as Ambari, Hadoop, Ranger, Atlas, Knox, Solr; products that are a Hortonworks/Cloudera offering: DataPlane, Data LifeCycle Machine, and Data Steward Studio.

Aug 2018 – Jan 2019 · 5 mos · Bengaluru, Karnataka, India

• Got started with Hadoop and HDP stack at Hortonworks. Handled Sev-4, Sev-3, and Sev-2 customer cases.

Jul 2017 – Aug 2018 · 1 yr 1 mo · Nashik, India

• As a member of Linux tech support, my daily routine consists of acknowledging customers' issues ranging from website problems, server outages, routine maintenance tasks, along with working on cloud and virtualization technologies. On a regular day at the office I'm responsible for the following:
• Connecting with clients through tickets and calls and resolving their issues on a timely basis.
• Create and deploy virtual machines on our data center based in Mumbai and Nashik using various cloud platforms (VMWare ESXi, HyperV, and Citrix Xen).
• Configure network settings in order to access servers.
• Create and manage disk partitions (read LVM), file formats.
• Install software (MySQL, RabbitMQ, Apache server, Java, SNMP, etc) to meet client requirements.
• Install virtual firewalls in order to filter network traffic.
• Basic Linux troubleshooting and automation.
• Configure monitoring of servers and defining various alerts (ping offline, HTTP, CPU and HDD usage above the threshold, etc.)
• Configure backup agents using R1soft backup and Veeam backup management software

Apr 2017 – Jun 2017 · 2 mos · Remote