Jul 2022 – May 2023 · 10 mos

Mar 2021 – Apr 2022 · 1 yr 1 mo

• Quality Assurance, QA

Sep 2019 – Feb 2021 · 1 yr 5 mos · Las Vegas, NV, United States

Mar 2016 – Sep 2019 · 3 yrs 6 mos · Las Vegas, Nevada Area

Nov 2014 – Dec 2015 · 1 yr 1 mo · Camarillo, CA

• Managed support tickets and end user bug flow.
• Created custom reports for management.
• Created support websites for Zendesk and Helpshift.
• Maintained Facebook, Twitter, and product specific websites.
• Created documentation, procedures, and custom reports.
• Researched, handled vendor negotiations, and then implemented Helpshift for in-product Support.
• Reported bugs, tracked defects, and tested end user reported issues.
• Trained new agents in Support procedures.
• Developed Focus test procedures, documentation, and questionnaires

Feb 2014 – Nov 2014 · 9 mos · Burbank, CA

• Developed test plans, test cases, and test matrices based on business and technical specifications.
• Analyzed and provided feedback on both functional and business requirements.
• Managed bug flow and tasks between the internal Quality Assurance team and an external testing team.
• Generated reports on defects, tasks, and project stability.
• Provided the project design team with feedback on both concepts and functionality.
• Conducted “Black Box” and “Gray Box” application tests, to verify functionality in an ordered and repeatable manner.
• Performed daily “smoke test” matrices to test build feasibility.
• Conducted TCR Testing as part of the Microsoft Technical Certification Process.
• Compatibility testing, including several operating systems and hardware platforms (PC and Xbox).

Aug 2012 – Jan 2014 · 1 yr 5 mos · Kihei, Hawaii

• Provided guests with answers to specific and general inquiries regarding the resort and the island.
• Assisted guests with requests for Housekeeping, Room Service, Business Center, Information Technology and Concierge needs.
• Handled all guest and group Internet setup and inquiries, including the installation of routers, multifunction devices, and printer configuration.
• Documented guest complaint/glitch reports, and followed up with guests to ensure resolution satisfaction.
• Knowledgeable of Hospitality applications such as Opera, Micros, HotSOS, OpenTable, and Runtriz.
• Maintained analog communications equipment for guest and meeting rooms.
• Booked restaurant and activity reservations.
• Generated and distributed daily operational reports for management.

Jan 2012 – Jun 2012 · 5 mos · Las Vegas, Nevada Area

• Utilized SharePoint to create new documentation repositories for all project documentation.
• Utilized SQL Server 2010 to create and execute custom queries to verify data integration into new projects and hot fixes.
• Developed test plans, test cases, and test matrices based on business and technical specifications.
• Analyzed and provided feedback on both functional and business requirements.
• Assisted in the restructuring the processes and procedures documentation for Quality Assurance and Engineering.
• Provided QA reports including risk analysis, timelines, and status updates to both the development and management teams

Jan 2011 – Dec 2011 · 11 mos · Greater Denver Area

• Managed bug flow and tasks between the internal Quality Assurance team and an external testing team.
• Created test plans and test cases for six concurrent projects in development.
• Utilized test cases and Ad-Hoc strategies to find defects in software and design documents.
• Handled the data integration from three separate bug tracking software into JIRA.
• Assisted the Production team with Project Management duties.
• Generated reports on defects, tasks, and project stability.
• Provided the project design team with feedback on both concepts and functionality.
• Wrote and supported pieces of code for the engineering team.
• Maintained the company website.

Mar 2007 – Feb 2009 · 1 yr 11 mos · Las Vegas, Nevada Area

• Conducted “Black Box” and “Gray Box” application tests, to verify functionality in an ordered and repeatable manner.
• Performed daily “smoke test” matrices to test build feasibility.
• Conducted TCR Testing as part of the Microsoft Technical Certification Process.
• Compatibility testing, including several operating systems and hardware platforms (PC and Xbox).
• Built test machines from component parts, and was responsible for loading and configuring the operating system and any required application software.
• Utilized GIMP and FRAPPS to perform full-motion video capture of application errors, as well as FPS testing.
• Extended functional tests using Lua script to automate testing.

Mar 2007 – Feb 2009 · 1 yr 11 mos · Las Vegas, Nevada Area

• Designed and hyped various contests and weekly events.
• Managed over 5400 members and 8 staff volunteers for the Petroglyph Community.
• Experienced in the creation and beautification of level maps and scenarios.