Feb 2023 – Apr 2026 · 3 yrs 2 mos · Plano, Texas, United States

Feb 2021 – Feb 2023 · 2 yrs · Plano, Texas, United States

Jan 2019 – Jan 2021 · 2 yrs · Plano, Texas, United States

Aug 2017 – Dec 2018 · 1 yr 4 mos · Plano, Texas, United States

Jan 2016 – Jul 2017 · 1 yr 6 mos · Plano, Texas, United States

• Enhancing & Deploying application components using Cloud Formation, Jenkins, Chef in AWS.
• Implementing service management guidelines in the project.
• Create continuous integration and continuous deployment automation and processes.
• Managing application monitoring through Splunk.
• Designing and preparing process documents and operational runbook documents for each application.
• Preparing Unix scripts for monitoring and application troubleshooting activities.
• Preparing DR environment and performing frequent exercises in the same environment in AWS.
• Coordinating and managing infrastructure as well as application upgrade activities in AWS.

Mar 2012 – Dec 2015 · 3 yrs 9 mos

• ● Preparing and scheduling application performance and alert scripts in Unix environment.
• ● Coordinating application level payment dashboard tool project.
• ● Preparing project tool mockup screens Adobe Illustrator.
• ● Collecting, compiling and analyzing data from databases and performing statistical analysis using SQL.
• ● Scheduling and Monitoring ETL jobs execution to process multiple input feed processing using Control-M.
• ● Preparing product presentation using infographic tools like piktochart.
• ● Managing and directing a team of 18 members at offshore to best meet the project enhancement objectives.
• ● Working with business partners to gather the requirements for small to medium business request and generate solution at onshore.
• ● Preparing high level specification documents for new requirements.
• ● Impact analysis of the required changes during production issues.
• ● Coordinating and conducting Annual Disaster Recovery exercise.
• ● Interacting and communicating with customer as well as client partners for discussing production issues and scope changes.
• ● Working on Automation tools to reduce the manual effort.
• ● Enhancing the performance and capabilities of the existing system.
• ● Preparing detailed documentations and presentations for monthly SLA reports.
• ● Preparing automation scripts and alert mechanism to reduce manual effort in system monitoring & to perform proactive
• resolutions.
• ● Coordinating for demand management initiatives to reduce the system’s processing cost across merchant services.

Jul 2007 – Mar 2012 · 4 yrs 8 mos

• ● Monitoring the system performance and daily job cycles to ensure the system is up and running 24 X 7 using client's internal as well as third party tools.
• ● Understanding the business requirements and functionality.
• ● Preparing high level specification documents for new requirements of system enhancements.
• ● Interacting and communicating with customer as well as client partners for discussing production issues and scope of changes.
• ● Executing Unix Shell scripts in order to trigger E-statement generation processes & other miscellaneous reports.
• ● Impact analysis of the required changes during production issues.
• ● Coordinating with i/OS application development team for POC of OMS application for dispute processing module.
• ● Preparing automation scripts and alert mechanism to reduce manual effort in system monitoring & to perform proactive
• resolutions.
• ● Enhancing the performance and capabilities of the existing system.
• ● Quality and performance testing of the required enhancement initiatives.
• ● Proof of concept to demonstrate technical solutions.
• ● Implementing and coordinating changes with change management team.
• ● Point of contact for implementing system enhancement related changes for multiple applications across GMS portfolio.