Omar Abubakar Siddique

Data Analyst

Hyderabad, Telangana, India6 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

5+ years of customer support experience at Amazon
Strong analytical skills transitioning into Data Analytics
Expertise in improving customer satisfaction through data-driven insights

Stackforce AI infers this person is a Customer Support and Data Analytics professional with a focus on improving customer experience.

Contact

Skills

Core Skills

Customer SupportProblem SolvingTax Preparation

Other Skills

Escalation ResolutionMicrosoft ExcelPythonNumPyData AnalysisMicrosoft Power BISkilled Multi-taskerCustomer SatisfactionTime ManagementTeamworkCommunicationManagementTeam LeadershipFinancial AccountingBusiness Development

About

I bring over 5+ years of experience in customer support at Amazon, where I developed strong problem-solving skills, handled high-volume customer interactions, and consistently focused on improving customer satisfaction. Earlier in my career, I worked in US Taxation (2019–2020), where I gained exposure to financial data, compliance, and attention to detail. Currently, I am transitioning into Data Analytics and actively building skills in Excel, Power BI, and SQL. I am particularly interested in transforming raw data into meaningful insights that can drive business decisions and improve customer experience. I am looking for opportunities where I can combine my domain experience in customer operations with analytical skills to create data-driven impact. Skills: Excel, Power BI, SQL (Learning), Data Cleaning, Reporting, Customer Insights

Experience

6 yrs 11 mos

Total Experience

3 yrs 5 mos

Average Tenure

5 yrs 8 mos

Current Experience

Amazon

Consumer Services Specialist

Sep 2020 – Present · 5 yrs 8 mos · Hyderabad, Telangana, India

Customer Support Associate — Amazon
Managed 100+ daily customer interactions while maintaining high resolution accuracy and customer satisfaction (CSAT)
Analyzed recurring customer issues to identify patterns and improve response efficiency
Tracked performance metrics such as resolution time, quality scores, and customer feedback
Collaborated with internal teams to resolve complex cases and improve service processes
Applied problem-solving and data-driven thinking to enhance customer experience and reduce repeat issues

Customer SupportEscalation ResolutionProblem Solving

Aotax

2 roles

Tax Preparer

Dec 2019 – Mar 2020 · 3 mos

Preparing the certificate of accuracy files for the US tax preparers to file their joint account. And prepare the tax presentation for the US taxation to submit IRS.

Tax PreparationMicrosoft Excel