Jan 2022 – Jul 2023 · 1 yr 6 mos · Bengaluru, Karnataka, India · Remote

• Broad Role: Developing and executing the overall BI strategy for the organization, leading and managing the BI team, managing projects from start to finish, analyzing complex data sets and communicating data insights and recommendations to non-technical stakeholders.
• Key projects
• 1. Logistics as a Platform (LAAP): Successfully developed and implemented LAAP initiative, a low-cost supply chain solution for small 3rd party logistics providers, resulting in a reduction in reliance on large 3PLs and reduction in shipment costs.
• Guided the team to set up metrics and dashboards, enabling the initiative to scale 200X from 1,000 to 200,000 shipments per day.
• 2. BI Layer: Designed and implemented BI Layer for Fulfilment and Experience Operations, created ETLs and BI schemas, and established cost monitoring measures. Led adoption efforts, resulting in a 50% reduction in analytics costs with 45% increase in fired queries.
• Enabled data-driven decision-making, enhancing operational efficiency, and improving stakeholder experience.
• 3. User COD Limit: Developed a user performance history-based cash on delivery limit framework to minimize low intent orders.
• Contributed to 1% reduction in RTO rate, generating annual savings of ~INR 50 crores in RTO costs with no impact on user retention.
• 4. Forward and Reverse Control Tower: Led the development of dashboards to monitor the performance of 3rd-party logistics network.
• This enabled early detection of congestion in a key 3PL during the high-volume Diwali Sale leading to proactively shifting of volumes to other 3PLs, minimizing the impact on user experience and delivery time and ensuring successful order fulfillment.

Jun 2021 – Jan 2022 · 7 mos · Gurugram, Haryana, India

• Key Projects
• 1. Payments Routing Rules: Implemented rules for card payments at gateway and card bin level based to maximized payment success rates.
• Impact: Re-routed and successfully processed ~250K transactions leading to a monthly incremental revenue of INR 5 cr
• 2. Restaurant Merchant Credit Line: Increased revenues by 50% from INR 24 cr to INR 36 cr by implementing line increase strategies
• 3. Card Tokenization: Developed requirements to set up app events and built ETL pipelines to track card tokenization funnel

Feb 2019 – Jun 2021 · 2 yrs 4 mos

• Part of 2nd Line of defense team, responsible for oversight of risk strategies.
• Key Projects:
• Loan Review: Analysis and review of high balance defaulters to identify, size and mitigate credit and operational risk timely
• Portfolio Memo: Regulatory report on credit profile monitoring in lieu of second line of defense for US portfolio
• Concentration Risk Management: Report the concentration of credit risk in US and Intl. portfolio mandated by OCC guidelines
• Early Warning Indicators: Dashboard based on macroeconomic and internal customer behavior data to identify early stress signals

Aug 2017 – Feb 2019 · 1 yr 6 mos

• Automation of Product T&C’s Review: Python based web scraping and text processing tool to automate manual review process
• Out of Pattern Detection: Time series forecasting based ensemble algorithm for Smart Monitoring (enterprise risk monitoring framework
• Social Media Analytics: Python based web scraping tool to detect systemic gaps timely and enhance customer experience

Aug 2016 – Aug 2017 · 1 yr · Gurugram, Haryana, India

• App Uninstall Mode: Developed a model to predict smart phone app uninstall leveraging 2 hours of user behavior data
• Homepage Load Time Dashboard: Built a dashboard to detect and monitor page load time across app version, platform and device price
• Return-To-Origin Prediction: Developed and implemented a model to predict whether customer is going to accept the delivery of an order or not based on order history, device details and address

May 2015 – Jul 2015 · 2 mos · Pune/Pimpri-Chinchwad Area

• Built a Factor Analysis and System Dynamics based Decision Support System for monitoring and control of 72 IT Service Mgmt. metrics
• Modeled and simulated Service Operation module of IT Service Management in compliance with IT Infrastructure Library
• Outlined and developed a GUI for running simulations with different variable settings and studying their effect on performance metrics

May 2014 – Jul 2014 · 2 mos · Taiwan

• Designed and formulated a green multi-objective, multi-period, multi-product closed loop supply chain considering emissions and cost
• Applied a tailored multi-objective algorithm, Non-dominated Sorting Genetic Algorithm II to minimize cost and emissions simultaneously
• Reduced run-time by 50% to achieve near optimal solution by developing a hybrid territory defining multi-objective evolutionary algorithm
• Work published in Computers and Industrial Engineering

Mar 2013 – Mar 2014 · 1 yr · Kharagpur I, India

• Coordinated among a group of 50 students and professors to build a fleet of autonomous robots capable of playing soccer
• Organized an in-house simulation and strategy building event, Code-O-Soccer and managed requirements of 40 participating teams
• Participated in FIRA RoboWorld cup ‘13 held in Kuala Lumpur and won 3rd position in 5 VS 5 MIROSOT League ‘15 held in Daejeon, Korea

Mar 2012 – Mar 2013 · 1 yr · Kharagpur I, India

• Responsible for designing, prototyping, testing and manufacturing of mechanical structure of robots used in FIRA RoboWorld cup
• Designed and perfected a chip kicking mechanism for Robocup Small Size League with performance at par with international standards