Aug 2024 – Present · 1 yr 8 mos

Aug 2021 – Present · 4 yrs 8 mos

• #Project: Docusign
• DUR : Jun 2023 – Jul 2024 (1+ yr)
• Role: Technical Executive, Admin
• Responsibilities: Managed Salesforce administration, integrations, and LWC development. Utilized CRM Analytics for data insights, conducted testing/debugging, and developed Apex classes. Configured profiles, permission sets, record types, and page layouts.
• #Project: Birdeye
• DUR : Apr 2023 – Jun 2023 (1.5+ mos)
• Role: Technical Support Executive
• Responsibilities: Administered Salesforce environment, supported CPQ processes, and assisted in Apex development. Conducted testing/debugging, managed permission sets, customized page layouts, and configured record types.
• #Project: Nutanix
• DUR : Dec 2022 – Apr 2023 (3.5+ mos)
• Role: Technical Support Executive
• Responsibilities: Handled Salesforce administration, reporting, and debugging. Supported Apex class development, managed permission sets, and customized page layouts and record types.
• #Project: CRM Einstein Analytics
• DUR : Sep 2022 – Dec 2022 (3.5+ mos)
• Role: Technical Support Executive
• Responsibilities: Managed Salesforce Einstein Analytics, including data sets, recipes, dashboards, and charts. Provided data-driven insights to enhance decision-making.
• #Project: Uber
• DUR: May 2022 – Jul 2022 (2 mos)
• Role: Technical Support Executive
• Responsibilities: Supported Salesforce CPQ, managed DocuSign templates, generated reports, and performed debugging. Configured product and price rules to streamline quoting processes.
• #Project: HashiCorp
• DUR : Dec 2021 – Mar 2022 (3 mos)
• Role: Technical Analyst, Admin
• Responsibilities: Developed product, price, and approval rules. Created and maintained Apex code and automated workflows with Salesforce Flow. Managed page layouts and sandbox environments.
• #Project: Zscaler
• DUR: Aug 2021 – Dec 2021 (4 mos)
• Role: Technical Analyst
• Responsibilities: Developed and maintained Apex code, automated processes with Flows, and customized page layouts. Managed sandbox environments for development and testing.

Aug 2024 – Feb 2025 · 6 mos

• Developed Lightning Web Components (LWC) for enhanced UI/UX.

Jun 2023 – Jul 2024 · 1 yr 1 mo

• Managed Salesforce administration: user roles, profiles, and permissions.

Apr 2023 – Jun 2023 · 2 mos

• Administered Salesforce environment: user permissions and page layouts.

Dec 2022 – Apr 2023 · 4 mos

• Oversaw Salesforce administration and data management.

Sep 2022 – Dec 2022 · 3 mos

• Managed Einstein Analytics, data sets, and recipes for better reporting.

May 2022 – Jul 2022 · 2 mos

• Assisted in Salesforce CPQ setup and pricing processes.

Dec 2021 – Mar 2022 · 3 mos

• Developed product and price rules to streamline quoting.

Aug 2021 – Present · 4 yrs 8 mos

• Develop, maintain, create, improve and deploy validation rules, workflows, Visualforce pages, Apex customizations, Aura components, LWC, Test classes, Standard/custom objects, fields, formulas, App and Package.

Aug 2021 – Dec 2021 · 4 mos

• Developed and maintained Apex code for process automation.

Mar 2021 – Aug 2021 · 5 mos · Gurugram, Haryana, India

• #Project: Shine.com
• Role: Sales Support & Strategy
• Responsibilities:
• ● Sandbox & Production Management: Managed Salesforce environments, including sandbox and
• production, ensuring smooth transitions and deployments.
• ● Workflow & Process Automation: Designed and implemented workflows and process builders to
• automate key business processes.
• ● Backend Integration: Integrated Salesforce with backend systems using Python-based solutions to
• enhance data flow and system functionality.
• ● APEX & Visualforce Development: Developed and maintained APEX classes and Visualforce pages to
• support custom business requirements.
• ● End-User Support: Provided troubleshooting and support to end-users, resolving issues and
• optimizing system usage.

Mar 2021 – Aug 2021 · 5 mos

• Sandbox & Production Management: Managed Salesforce environments, including sandbox and production, ensuring smooth transitions and deployments.

Jun 2018 – Feb 2021 · 2 yrs 8 mos · India · On-site

• Project: Klient PSA - Salesforce Automation Software
• Role: Salesforce Developer
• ● Develop and Optimize Salesforce Solutions: Designed, developed, and maintained Salesforce
• solutions, including validation rules, workflows, Visualforce pages, Apex customizations, Aura
• components, LWC components, test classes, as well as standard and custom objects, fields, and
• formulas.
• ● Integration Expertise: Successfully integrated Salesforce with external systems such as Accounting
• Seed, QuickBooks, Chrome Extension, and Node.js applications using REST APIs and Connected Apps
• to enhance platform functionality.
• ● Technical Support and Troubleshooting: Provided comprehensive technical assistance, resolving end-
• user issues, fixing bugs, implementing enhancements, and offering guidance on Salesforce best
• practices.
• ● Test Protocol Development: Led the creation and review of test protocols for applications, ensuring
• thorough testing before user acceptance. Analyzed test results and guided further development to
• meet quality standards.
• ● Process Improvement and Recommendations: Continuously sought ways to leverage Salesforce to
• streamline processes, enhance productivity, and support the rapid scaling of the organization by
• making strategic recommendations.
• ● Continuous Improvement: Actively engaged in efforts to improve application design, support
• practices, and development processes, fostering a culture of continuous improvement.
• scaling at a rapid pace.

Jun 2018 – Feb 2021 · 2 yrs 8 mos

• Develop and Optimize Salesforce Solutions: Designed, developed, and maintained Salesforce solutions.