Shelton Victoria

Operations Associate

Chennai, Tamil Nadu, India6 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in HR Management and Technical Recruiting
  • Proven track record in project implementation
  • Strong customer relationship management skills
Stackforce AI infers this person is a SaaS HR implementation specialist with a focus on customer success.

Contact

Skills

Core Skills

Hr ManagementTechnical Recruiting

Other Skills

ATSHR ConsultingProject ImplementationTool implementationCustom functionCustomer Relationship Management (CRM)Software Implementation ManagementStrategic Human Resource PlanningTechnology RecruitmentRecruitment TrainingSAP HRTraining and Development (HR)HR StrategyApplicant Tracking Systems

About

"A goal is a dream with a deadline." Through my dedication and hard work, I am committed to achieving all of my objectives. I am a driven individual with clear goals, aspirations, and an unwavering determination to succeed. I focus on continually learning and exploring new opportunities to achieve success every day.

Experience

6 yrs 11 mos
Total Experience
1 yr 8 mos
Average Tenure
4 yrs 7 mos
Current Experience

Zoho

Implementation Engineer

Oct 2021Present · 4 yrs 7 mos · Chennai, Tamil Nadu, India

  • Working as a key member of the product support and implementation team for "Zoho People" (HRMS) and "Zoho Recruit" (ATS), providing end-to-end assistance to global clients. My role blended technical expertise with a customer-centric approach to ensure smooth onboarding, product adoption, and long-term success.
  • Key Responsibilities:
  • i. Provided functional and technical support to clients, resolving complex issues related to HR and recruitment workflows.
  • ii. Guided customers through product setup, configuration, and implementation tailored to their specific business requirements.
  • iii. Delivered personalized product walkthroughs and training sessions to HR teams, recruiters, and administrators.
  • iv. Collaborated with cross-functional teams, including product, engineering, and QA, to escalate and resolve product issues.
  • v. Advised clients on best practices for using Zoho People and Zoho Recruit effectively to improve operational efficiency.
  • vi. Collected and analyzed user feedback to contribute to product enhancements and feature improvements.
  • This role also allowed me to develop a deep understanding of HR and recruitment processes, strengthen my problem-solving skills, and build long-term relationships with customers across various industries.
ATSHR ConsultingProject ImplementationTool implementationCustom functionHR Management+7

Foodhub

Business Analyst

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Amazon

Catalog Quality EN Associate

Nov 2018Sep 2019 · 10 mos · India

Education

St. Britto's college

BBA INTEGRATED MULTIMODAL LOGISTICS MANAGEMENT — Shipping and logistics

Jan 2014Jan 2017

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