Shelton Victoria

Operations Associate

Chennai, Tamil Nadu, India6 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in HR Management and Technical Recruiting
Proven track record in project implementation
Strong customer relationship management skills

Stackforce AI infers this person is a SaaS HR implementation specialist with a focus on customer success.

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Skills

Core Skills

Hr ManagementTechnical Recruiting

Other Skills

ATSHR ConsultingProject ImplementationTool implementationCustom functionCustomer Relationship Management (CRM)Software Implementation ManagementStrategic Human Resource PlanningTechnology RecruitmentRecruitment TrainingSAP HRTraining and Development (HR)HR StrategyApplicant Tracking Systems

About

"A goal is a dream with a deadline." Through my dedication and hard work, I am committed to achieving all of my objectives. I am a driven individual with clear goals, aspirations, and an unwavering determination to succeed. I focus on continually learning and exploring new opportunities to achieve success every day.

Experience

6 yrs 11 mos

Total Experience

1 yr 8 mos

Average Tenure

4 yrs 7 mos

Current Experience

Zoho

Implementation Engineer

Oct 2021 – Present · 4 yrs 7 mos · Chennai, Tamil Nadu, India

Working as a key member of the product support and implementation team for "Zoho People" (HRMS) and "Zoho Recruit" (ATS), providing end-to-end assistance to global clients. My role blended technical expertise with a customer-centric approach to ensure smooth onboarding, product adoption, and long-term success.
Key Responsibilities:
i. Provided functional and technical support to clients, resolving complex issues related to HR and recruitment workflows.
ii. Guided customers through product setup, configuration, and implementation tailored to their specific business requirements.
iii. Delivered personalized product walkthroughs and training sessions to HR teams, recruiters, and administrators.
iv. Collaborated with cross-functional teams, including product, engineering, and QA, to escalate and resolve product issues.
v. Advised clients on best practices for using Zoho People and Zoho Recruit effectively to improve operational efficiency.
vi. Collected and analyzed user feedback to contribute to product enhancements and feature improvements.
This role also allowed me to develop a deep understanding of HR and recruitment processes, strengthen my problem-solving skills, and build long-term relationships with customers across various industries.