Jun 2019 – Jan 2021 · 1 yr 7 mos · Gurugram, Haryana, India · Hybrid

• Working on reservations, and support the valuable guests and hosts in their concerns along with heavy mediation between them for various issues such as.. personality conflicts, reservation modifications, bedbugs, late checkouts, event handling for guests and hosts, parties in the listing or during the reservations, and payment concerns and everything is followed by coordination between the two parties and making sure that results in the fair outcome for both the parties without taking sides.

Jan 2016 – Dec 2016 · 11 mos · Noida Area, India

• Conducting Adobe license review for Small and medium businesses in North America for Adobe.
•   Sending Email notifications to accounts nominated for review and timely check over the phone or on the e mail on the process.
•   Analyzing and reviewing ELP (Effective License Position) form received from customers.
•   advising the customer on the deployment status appeared in the ELP form and follow up on the procurement of gapped licenses or required licenses.
•   Ensuring all escalation are being resolved and addressed to appropriate department.
•   Preparing and analyzing the Revenue Pipe for the accounts on a weekly basis.
•   coordinating with clients over the phone or on an e mail on a regular basis and sharing the accounts status and moving towards closure resulting in generating revenue.

Apr 2014 – Jan 2016 · 1 yr 9 mos · Noida Area, India

•  Conducting Microsoft license audit for Small and medium businesses in Australia on behalf of Microsoft License and Contract Compliance Team (LCC) based in Singapore.
•  Sending Email notifications to accounts nominated for internal audit and timely check over the phone on the audit process.
•  Analyzing and reviewing ELP(Effective License Position) form received from customers.
•  Advising the customer on the shortfalls appeared in the ELP form and follow up on the procurement of gap MS licenses.
•  Ensuring all escalation are being resolved and addressed to appropriate department.
•  Preparing and analyzing the Revenue Pipe for the accounts on a weekly basis.
•  Coordinating with clients over the phone on a regular basis and sharing the accounts status. Swiftly arranging on site audit for customers in coordination with LCC Team.

Feb 2013 – Apr 2014 · 1 yr 2 mos · New Delhi Area, India

•  Providing sales & support to UK and Ireland customers regarding their travel queries and purchases.
•  Coordinating with Hotels and airlines worldwide.
•  Assisting client over the phone.
•  Ensuring all the itinerary are updated and bookings are confirmed and details been sent to respective customers

Oct 2010 – Dec 2012 · 2 yrs 2 mos · Dubai, United Arab Emirates

• To attend customer and sell luxury watches and transferring necessary stocks to different locations.
• Taking care of the repairs, material requisitions and maintaining stock control.
• Making invoices, sales return for the customers and the display of the watches.
• Preparing everyday sales report and submitting to the head office.
• Handling Brand Boutique as a Store manager of Blancpain, all other brands e.g. - Breguet , Tiffany & Co. , Longines, Jaquet Droz, Omega, Glashutte , Jager Le Coultre, Zenith, Carl F. Bucherer.

Feb 2007 – Jan 2008 · 11 mos · Mumbai Area, India

• Provide service on inbound calls for setting up broad band connection for customers.
• Also ensure to trouble shoot existing customer portfolio and ordering necessary customer requirement for the broad band connection.