Sumit Gill

Operations Associate

Delhi, India3 yrs 3 mos experience

Key Highlights

  • Proven leadership in managing large teams effectively.
  • Expertise in attrition and shrinkage management.
  • Strong background in operations and performance metrics.
Stackforce AI infers this person is a skilled operations leader in the BPO sector.

Contact

LinkedIn

Skills

Core Skills

Leadership

Other Skills

AttritionTrainingQuality ControlTeam LeadershipTeam MotivationPerformance MetricsProblem SolvingShrinkageMicrosoft ExcelShrink ManagementDaily ReportsMultitaskingOperationsMicrosoft OutlookManufacturing Process Improvement

Experience

3 yrs 3 mos
Total Experience
1 yr 7 mos
Average Tenure
--
Current Experience

Sehatup

Operations Team Lead

Dec 2025 – Mar 2026 · 3 mos · Noida · On-site

Nirvasa healthcare

Sr.Team Leader

Jun 2022 – Oct 2024 · 2 yrs 4 mos · Gurugram, Haryana, India · On-site

  • Working as a Sr Team leader for outbound voice process.
  • Handling a team of 25 to 30 Executives.
  • Look after attrition and shrinkage target of the team.
  • Manage day to day center operations for the assigned team.
  • Making daily productivity report and forward to MIS/Concerned team.
  • Supporting new teams on the floor and giving constructive feedback Identifying areas for refresher training.
  • Managing team in respect to KRAs like Attendance, Quality, Production, Attrition,
  • Prohance (productive working hours monitoring) etc.
AttritionLeadership

Blinkit

Team Leader

Apr 2021 – Mar 2022 · 11 mos · New Delhi, Delhi, India

  • Working in online Dark warehouse.
  • Manage team of billing,Delivery partners, Picker&Putter.
  • Manage inventory
  • Collect Dispatch Details
  • Maintain Bad stock and Discrepancy Reports also maintain important Trackers.
  • Good knowledge of Goggle Sheet.

Education

Central Board of Secondary Education

Bachelor's degree — Political Science and Government

Sep 2018 – Jun 2021

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Sumit Gill - Operations Associate | Stackforce