Abhivyakti Kapoor

Customer Success Manager

New Delhi, Delhi, India10 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Proven track record in driving customer success strategies.
Strong analytical skills in market and user behavior.
Expertise in mentoring teams for performance enhancement.

Stackforce AI infers this person is a Customer Success Manager with a strong background in sales and digital marketing.

Contact

Skills

Other Skills

Microsoft OfficeCJavaMicrosoft PowerPointMicrosoft ExcelC++HTMLCustomer Service

About

I have always believed that my learning curve will never stop. So I am always ready to take up new challenges in the field of sales, marketing and communication as it would give me a scope to learn and enhance my skills, which will help me contribute to the growth of the organization. My technical aptitude coupled with my interpersonal skills can be an asset for the organisation. My communication abilities will help in building relationship with the customers. Therefore I also believe in customer interaction and I look forward for the opportunity where I could work under a competent manager who would guide me to grow

Experience

10 yrs 1 mo

Total Experience

1 yr 8 mos

Average Tenure

1 yr 10 mos

Current Experience

Tide

Sr.Member Success Manager

Jul 2024 – Present · 1 yr 10 mos · Gurugram, Haryana, India · On-site

Paytm payments bank

Executive Manager

May 2023 – Jul 2024 · 1 yr 2 mos · Noida, Uttar Pradesh, India · Hybrid

Driving process excellence initiatives in a cross-functional environment cutting across business operations
Managing different vendor.
Brainstorm solutions to a variety of problem statements covering revenue enhancement, cost /
working capital optimization and product improvement with the customer/stakeholder
journey at the core
Mentoring and guiding a team of client partners to achieve account objectives by providing
continuous mentorship, monitoring performance, and offering constructive feedback.
Establish and evaluate client success metrics for the team.
Design and build Customer Success Strategy to create a strong and loyal customer base and
ensuring company's growth.
Creating opportunities for cross-sell to Customer Account Management Team at vendor level.
Experience of leading large teams with handson experience in refactoring business processes
for higher efficiency and customer delight.
Looking for inactive , dormant and active user base via analytics.

Unacademy

2 roles

Sales Manager

Promoted

Jul 2021 – May 2023 · 1 yr 10 mos

Associate Sales Manager

Jun 2020 – Jul 2021 · 1 yr 1 mo

Google

Digital Marketing Consultant

Feb 2018 – Apr 2020 · 2 yrs 2 mos · Gurugram, Haryana, India

Analyzing the Indian market and environmental landscape to identify prospective high potential Google Advertisers.
Identifying and managing the cultivation of leads from allocation to acquisition.
Consulting with prospective advertisers about their digital footprints to enhance power of their brands online & achieve their online marketing goals and attract them to talk with NBS representatives.
Gathering information from the prospective advertisers about the challenges they face in developing a strategic digital footprint and other issues like:-
Low brand awareness and SOV across Internet
Higher Cost of customer acquisition
Connecting with right target audience
Closely collaborating with NBS and regional teams of Google's vertical experts to help conversion of the potential lead.
Working on Google’s internal tools and Salesforce.com to analyze pipeline reports, opportunity stage movement report, lead tracking, etc.
Working across all the verticals namely Auto, BIM, Classifieds & Local, CPG, Media and Entertainment, Finance, Education, Healthcare, Retail, Technology, Travel.

Arvato

Inside Sales Executive

Jun 2016 – Feb 2018 · 1 yr 8 mos · Gurugram, Haryana, India

Worked for the projects like Sify Technology , WIPRO SAP , HP Enterprise , MICEOSOFT SQL Solutions in
Arvato Bertelsmann.
Worked on pan India project of all the above campaigns.
Currently handling 6 campings of HP In Digital Marketing which involves the client interconnections as well.