Mar 2019 – Dec 2021 · 2 yrs 9 mos · Abu Dhabi, United Arab Emirates

Mar 2015 – Feb 2019 · 3 yrs 11 mos · Abu Dhabi Emirate, United Arab Emirates

• Job Description and Duties
• Front desk Agent with Holiday Inn provides customer service to hotel guests. Primary job duties include greeting guests, issuing room keys, booking reservations, answering questions about hotel amenities, services, and surrounding points of interest, and ensuring customer satisfaction. Front desk agent must generally possess basic mathematics and computer skills and the ability to effectively communicate verbally. Friendly, attentive, and courteous applicants typically fair well during operations for Holiday Inn front desk agent.
• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Experience
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Also replacing Front Office Supervisors/Night Manger on his weekly off days or in Absence
• Also Replacing the Colleague on his Day Off for any of Shifts
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Feb 2014 – Mar 2015 · 1 yr 1 mo · Abu dhabi

• Responsible for the overall day to day functions of the front desk and delegating task as per the shift check list Greet all guest at any time and helpful manner and attempts to learn and use guest name at every opportunity. Registers all expected arrivals according to established procedures. On check in, ensuring that the guests fill the registration card completely and legibly and that the guest is assigned a room of the type and at the rate requested Maintain cashier float and make accurate daily reports of all money received. Cashing of hotel guests and assisting with currency exchange. Be thoroughly aware of all special promotion procedures. Attends to guest's complaints, inquiries and requests, refers problems to Supervisor /FO Manager or whenever necessary. Ensure that all rooms’ discrepancy is resolved before end of shift. Carry out any other Front Office duties as may be assigned by Front Office Manager. Check out all departing guests according to established procedures, ensuring that the guest account is properly settled according to hotel credit policy with all pending charges posted to guest account.