Oct 2021 – Aug 2022 · 10 mos · Greater London, England, United Kingdom

• Finding Opportunities and setting strategic direction for the, relatively new, conversational support org, part of Meta’s new Customer Support initiative.
• Specifically tying together the customer experience when they initiate a chat right up to the agent performance on the other end.

May 2016 – Sep 2021 · 5 yrs 4 mos · Amsterdam, North Holland, Netherlands

• Part of a team that supports Booking Home, Global Chains and Family Bookers.
• Work with PMs and their teams on project prioritisation, hypothesis and experiment design, including metric creation/validation, and post analyses of the results.

May 2013 – May 2016 · 3 yrs · Pune/Pimpri-Chinchwad Area

• Worked on several optimisation and analysis projects for large clients around the world in domains such as Biotech, Oil and Gas and Airlines.
• These projects were part of larger consultancy requests on which I was the specialist, either alone or part of a small team.

Mar 2012 – Apr 2013 · 1 yr 1 mo · Bengaluru, Karnataka, India

• A startup offering personalised dynamic discounts as a service to small online retailers, was eventually acquired by McKinsey.
• Worked on their Hadoop cluster, implementing business logic as Map-Reduce queries to be run on demand, using Cascalog.

Jul 2010 – Mar 2012 · 1 yr 8 mos · Pune/Pimpri-Chinchwad Area

• Employee number 6 at a well funded early stage company, was primarily a Software Engineer working on their Clojure stack but did many different things as often is the case.

Dec 2009 – Jul 2010 · 7 mos · Pune/Pimpri-Chinchwad Area

• Primarily coded in Erlang.
• Developed a tool for keyword analysis of large data sets.
• Developed and deployed a geolocation service for internal use.