Deepa Joy

CEO

Bengaluru, Karnataka, India19 yrs 10 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • 20+ years of IT experience across multiple industries.
  • Led high-impact teams at Microsoft for Azure services.
  • Designed AI-driven systems reducing incident resolution time.
Stackforce AI infers this person is a Cloud Infrastructure and Site Reliability Engineering expert with extensive experience in enterprise environments.

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Skills

Core Skills

Site Reliability EngineeringDevopsAiKubernetesCost Optimization

Other Skills

Design ThinkingCross-functional Team LeadershipGrowth mindsetAI-Driven Automation at ScaleInnovation with Measurable ImpactSREEngineering QualityData AnalysisGoElasticsearchdockerAnalytical SkillsPrometheus.ioMachine LearningOracle

About

With over 20 years of experience in IT, I bring deep expertise across PaaS infrastructure design, DevOps and Site Reliability Engineering (SWE-SRE), spanning industries such as e-commerce, investment banking, and telecommunications. At Microsoft, I lead two high-impact SWE-SRE teams supporting Azure Host Networking and Azure OpenAI, with end-to-end accountability for service reliability, incident response, and engineering quality. I also lead the AI v-team at the IDC level and own Quality and Change Management KPIs across both domains, driving operational excellence and measurable impact. My recent work includes designing and delivering large-scale AI-driven triage systems that autonomously resolve a significant portion of incidents and have materially reduced Time-in-Queue for Sev2 tickets. These systems have also been integrated with fleet-wide monitoring platforms to enable proactive, always-on scenario detection and resolution. Additionally, I’ve scaled triage operations to handle thousands of requests daily, streamlining workflows and reducing escalation overhead. Previously, I served as Operations Lead for a 32-member team delivering an in-house “Platform & Logging as a Service” solution across on-prem and cloud environments. I’ve also spent 5+ years onsite in London, Singapore, and Melbourne in client-facing roles involving vendor management and resource leadership. As an experienced SRE and Operations Architect, I’ve delivered centralized observability platforms, license and capacity consolidation strategies, and detailed designs for over 20 large-scale PaaS environments. My work is grounded in ITIL-aligned practices and agile methodologies, with SME-level expertise in troubleshooting distributed systems, cloud-native platforms (Azure, Kubernetes, OpenShift), and enterprise application stacks (Java, Node.js, WebLogic).

Experience

19 yrs 10 mos
Total Experience
2 yrs 10 mos
Average Tenure
3 yrs 8 mos
Current Experience

Microsoft

Principal Engineering Manager

Aug 2022Present · 3 yrs 8 mos · Bengaluru, Karnataka, India · Hybrid

  • Leads two high-impact SWE-SRE teams supporting Azure Host Networking and Azure OpenAI, with full ownership of service reliability, incident response, and engineering quality across both domains.
  • Drives Quality and Change Management KPIs across infrastructure and AI platforms, ensuring operational excellence and continuous improvement at scale.
  • Chairs the AI v-team at the IDC level, aligning cross-functional efforts to accelerate AI adoption and engineering innovation across the organization.
  • Combines strategic oversight with hands-on execution, enabling resilient service delivery and scalable operations across critical Azure systems.
  • Most recently led the design and delivery of an intelligent assistant with SRE agent capabilities, developed as part of a hackathon initiative—demonstrating a strong bias for innovation, automation, and impact-driven engineering.
Design ThinkingCross-functional Team LeadershipGrowth mindsetAI-Driven Automation at ScaleInnovation with Measurable ImpactSite Reliability Engineering+1

Walmart global tech india

2 roles

Senior Engineering Manager -SRE

Promoted

Feb 2022Aug 2022 · 6 mos · Bengaluru, Karnataka, India

  • Had the privilege to work with truly awesome people and deliver some very interesting products. Proudest moment probably was when we had the k8s scaling optimizer tool up and running in prod and raked in 900k $ annual saving by onboarding just 4 of 5k potentially eligible applications!
Data AnalysisKubernetesGoElasticsearchdockerAnalytical Skills+2

Site Reliability Engineer(IC)

Jun 2020Feb 2022 · 1 yr 8 mos · Bengaluru, Karnataka, India

  • SRE for ecommerce sites and stores of Walmart: Working with full access on a distributed system as large as Walmart was an experience which was truly unique! The sheer size of the environment provided us with a plethora of opportunities to try out ideas which would have been superfluous in a smaller org! I spend bulk of this period experimenting with & developing general purpose but technology specific, threshold less anomaly detection tools to enhance our general observability optimized for covering enterprise scale E2E stress tests and as a fringe benefit reduce overall incident MTTD!

Deutsche bank

AVP

Jan 2017May 2020 · 3 yrs 4 mos · Bangalore

  • Served as Operations Lead for a 32-member team delivering a well-received in-house “Platform & Logging as a Service” solution, designed to optimize infrastructure utilization and reduce operational costs across both on-premises and cloud environments. Responsibilities spanned end-to-end resource planning, vendor and partner management, and hands-on technical leadership. Acted as SME across a diverse technology stack including Red Hat OpenShift (Docker + Kubernetes), Gluster, JBOSS, Splunk, Fluentd–Elasticsearch–Kibana, WebLogic, Azure, Ansible, and other enterprise-grade platforms.

Accenture

4 roles

Application Development Associate Manager

Apr 2016Dec 2016 · 8 mos

  • Tower Lead for 19 resources across 2 towers supporting overall 48 HR applications utilizing over 20+ distinct technologies. Key accomplishment included transitioning in 22 applications from assorted vendors to Accenture.

Software Engineering Associate Manager

Apr 2015Apr 2016 · 1 yr

  • Operations Architect for 100+ HR Operations Applications besides acting as the Landscape Manager for 5+ SAP Applications for a Leading Telecom Giant.
  • Responsibilities included preparing plans, addressing technical challenges and guiding enhancement projects through to completion for these applications.
  • Have also been instrumental in creating pre-sales resource and cost estimates for solution redesign & contract renegotiation which helped Accenture win existing contract and enhance its portfolio by 11 FTE with this client.

PPSM Associate Manager

Aug 2014Apr 2015 · 8 mos

  • AM for a 15 member Service Management Operations team doing E2E service management for a mobile application product which later got acquired by google.Team consisted of DBAs , SCM , CM , Infrastructure & Production Support resources. Handled the project during the transition phase while the client was going through a merger and provided dependable services till the very end.

Team Lead

Apr 2014Aug 2014 · 4 mos

  • Worked as TL in App Engineering Team leading 2 sub teams and overall 7 resources besides acting as L3 support for a Mobile telecom Application using technologies such as Weblogic, Oracle SOA, OSB, ODI, VMware Actuate, Vordel and several custom portal servers running on Tomcat.

Asap-y

Technology Lead

Apr 2014Aug 2014 · 4 mos · Bangalore

Oracle financial services software ltd

3 roles

Senior Consultant

Sep 2013Apr 2014 · 7 mos

  • Worked mostly as part of the solution design and implementation group concentrating on designing and implementing solutions in POC environments as part of sales efforts for oracle financial products.
  • Solutions generally involved most of the oracle middleware fusion components integrated with oracle financial product offerings including ORMB, SOA, ODI, OAM,OSB etc on oracle engineered systems like exalogic, exadata etc.
  • Actual work involved building (Detailed design, installation and configuration) of POC environments based on the high level design requirement in association with Architects in different Oracle units spread across various geographies which is then presented to potential customers as a single and comprehensive solution. Task also included providing detailed effort estimation based on the work to be completed as per the finalized design for both at “proof of concept” stage as well as at implementation stage.
  • Second last assignment was to create a POC project for a leading Scottish bank which included designing, installing and configuring an environment consisting of ORMB, SOA, ODI, OAM OSB etc for hosting Flexcube as part of pre sales activity.
  • Last Assignment was to create a OneClick script (shell script) to install required JDK, WLS, FMW component(e.g: OSB, SOA, OAM etc) and create a customarized domain (wlst script) complete with provision for vertical and horizontal clustering.

Oracle Infrastructure Designer

Sep 2012Sep 2013 · 1 yr

  • The job involved preparing detailed designs of complex environments in dev/uat & prod following Platform as a service (PAAS) solution for one of Australia’s largest online bank.
  • These DDs were created based on the HLD/HLA provided by the client’s solution architects and was tailor made to suit the existing infrastructure & build team’s inputs. Main aim was to achieve as much consolidation and virtualisation as possible.
  • Size of a typical environment spaned from 3 VMs to 200+ based on its purpose and would typically have had a distinctive web tier (with or without external load balancers) ,App tier, Database tier and separated NAS/SAN provisions.
  • App tier would have composed of security products such as OAM,OAAM,OIM,OIF,OES,OSM etc and other oracle middleware products such as SOA(AIA), OSB,OBIEE,ODI, ECM, Webcenter Portal, BPM,BAM,ORMB,OSR,OER,OCH,ESSBASE,IIR ODQ etc.

Senior Consultant

Sep 2011Sep 2012 · 1 yr

  • Worked as an Oracle Fusion Middleware expert with NAB, Australia. Profile involved installation and configuration of middleware fusion components like SOA/AIA, BIP,OSB,ODI,OBIEE,WebCenter,ECM etc

Infosys technologies ltd

2 roles

Technical Lead for Deutsche bank

May 2009Sep 2011 · 2 yrs 4 mos

  • Managed a team of weblogic admins and provided technical support to their Weblogic based hosting platform for J2ee applications.

Support Analyst for UBS investment bank

Apr 2006May 2009 · 3 yrs 1 mo

  • Took care of a few repositories hosted on oracle/sybase Databases using either golden source architecture, Informatica or a rather complicated autosys/cron based web
  • of jobs for extracting loading and maintaining data , with solaris backend , java based GUI and clearcase version controlling.Since I was the on site resource, client interaction on a day to day basis was part and parcel of the job.Other tasks included Incident/Change & Problem Management.
  • (Location :Singapore& london)

Education

College of Engineering Trivandrum

B.Tech — Engineering

Jan 2001Jan 2005

Govt womens college, Kerala University, Thiruvananthapuram

Pre-Degree

Jan 1999Jan 2001

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