muthumeyyappan nb — Operations Associate

For the past 12+ years, I’ve worked behind the scenes making sure enterprise IT environments don’t fail when the business needs them most — from automotive manufacturing floors to global retail and airline operations. I currently work as an IT Infrastructure & Support Lead–level professional, supporting 1,000+ users across Windows, Linux, Azure AD Hybrid, Microsoft 365, and secure endpoint environments. I’m often the person teams call when an issue is business-critical, time-sensitive, or already escalated. What I’m known for: 🔹 Leading L1/L2 support teams and acting as L2/L3 escalation owner 🔹 Maintaining 99.9% uptime for Active Directory and core infrastructure 🔹 Reducing MTTR through better workflows, automation, and documentation 🔹 Automating onboarding/offboarding to cut manual effort by ~40% 🔹 Supporting manufacturing IT systems (SCADA, MES, ERP integrations) 🔹 Translating business urgency into calm, structured technical action Across roles at VinFast, TCS, Qualcomm, Quikr, and other enterprise environments, I’ve led: Azure AD Hybrid & Active Directory operations (1,000+ users) Endpoint security & compliance (Intune, BitLocker, AV) ITSM platforms (Jira, ServiceNow) with SLA ownership Cross-team & vendor coordination, including global IT teams How I work: I’m hands-on, structured, and people-focused. I believe great IT support isn’t just about fixing issues — it’s about preventing repeat problems, mentoring teams, and making systems boringly reliable.

Stackforce AI infers this person is an Infrastructure Specialist in enterprise IT environments.

Location: Chennai, Tamil Nadu, India

Experience: 12 yrs 6 mos