Jun 2016 – May 2018 · 1 yr 11 mos · Gurgaon, India

• Responsible for operations scale up for ePharmacy

Mar 2015 – Jun 2016 · 1 yr 3 mos · Noida

• Customer KYC Business Head
• 1. Created nation-wide network to support Paytm wallet KYC process by bringing more multiple service providers onboard
• 2. Increased KYC user run rate by 300x and reduced per KYC cost by ~65% resulting in the savings of Rs 1.5 Cr per month
• 3. Working with regulatory bodies, RBI and UIDAI, to ensure compliance and explored ways to simplify the process
• 4. Working with marketing team to create KYC awareness among users and generate demand by targeted campaigns
• 5. Worked with UIDAI and NPCI to get KUA certification and engineering team to create eKYC application to launch Aadhar based KYC to make entire process paperless for users
• Headed operations for merchant onboarding on Paytm payments platform and Paytm wallet integration
• 1. Led the process transformation for merchant onboarding from completely manual with offline tracking to system driven with automated trackers to identify gaps. Achieved 80% increase in monthly onboarding rate

Jul 2012 – Feb 2015 · 2 yrs 7 mos · New Delhi Area, India

• 1. Designed sourcing strategy for a major Indian power-train component manufacturer. Led the implementation effort to reduce the sourcing cost base by 10%. Build a sourcing team of 8 people and provided necessary training for sourcing tools and processes. Implemented China sourcing as a cost reduction lever
• 2. Led a lean operational transformation efforts for a global IT company. As a part of the project, conducted diagnostic into the company's delivery operations, identified possible cost saving opportunities of 30%, designed and implemented the cost saving levers
• 3. Conducted a diagnostic for a global healthcare equipment manufacturer of its new product development processes. Identified possible areas of improvement to reduce the got-to-market time by 50%
• 4. Led a B2B sales transformation program for a leading automotive component manufacturer in India. Identified key sales accounts and implemented key account management process to increase the sales from existing accounts by 10%

Nov 2009 – Apr 2011 · 1 yr 5 mos · Kanpur Area, India

• Confounded the company in the area of designing/manufacturing GSM/GPRS and GPS based embedded products.
• 1. Identified market opportunities for GPS based products
• 2. Led a team of 15 and spearheaded the development of an online tracking application and hardware design
• 3. Conceived and implemented product customization and after-sales customer support
• 4. Built clientele in logistic and mining industries

Jul 2006 – Nov 2009 · 3 yrs 4 mos

• Worked on next generation microprocessor back end verification. Detailed understanding of layout related issues such as LVS, DRC, DFM etc. Worked on Synopsys, Magna, Metor Graphics tools. Worked very closely with timing, floor planning, extraction, and layout designing team.