Aug 2024 – Dec 2024 · 4 mos · Noida, Uttar Pradesh, India · On-site

Apr 2023 – Jul 2024 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

Jun 2022 – Apr 2023 · 10 mos · Noida, Uttar Pradesh, India · On-site

• Heading City store operation and supply (delivery) , Fulfillment team and B2B KAM team.

Jan 2021 – May 2022 · 1 yr 4 mos

• Successfully Launch Same Day Delivery in HRNCR.
• Successfully Launch Express Delivery ( 1 Hour) & working on Super Express delivery 30 mins Delivery
• in HRNCR.
• Analyzing store level Weekly/ Monthly Performance.
• Ensuring Stores’ SLAs achievement.
• Solving day to day operational issues with stores and 3PL
• Identifying improvement areas, performing RCA and strategizing mitigation Plan
• Ensuring Inventory Hygiene & losses Recon with necessary documents.
• Monthly Vehicle plan based on IPO or Order flow, PnL report & CPO reduction.

Jul 2019 – Jan 2021 · 1 yr 6 mos

• Monthly Cost Planning , PnL report & CPO reduction.
• Monthly / By weekly Vehicle plan on the basis of order flow .
• Analyzing RTO , Damaged item , IM complaint on Daily /weekly basis .
• As a part of last mile operation on daily basis every order must be Successfully deliver to customer
• without any complaint .
• Performance/ productivity monitoring of off-role/on-role employee by regular audit.
• Cash & Inventory reconciliation on Daily basis.
• Responsible for last mile operations of 80k + Orders Monthly .
• Customer complaint handling as per procedure and improving the customer experience.

Oct 2018 – Jul 2019 · 9 mos · Gurgaon, India

• Management of entire sourcing operation team.
• DE on boarding - Sourcing, Training & Sale target briefing.
• Maintain trackers for SE’s database, Roster , Warehouse inventory,
• Attendance , Security Deposit.
• Maintain Purchase Detail , Online transaction , Pay-out (vender &
• Sales Executive) .
• Analyzing ASP & IPR, Fresh Item Wastage On Daily Basis Sale.
• Coordination with Tech team to resolve App Issue, order
• management, etc. related issues .
• Communicates deadlines and sales goals to team members.
• Coordination with other management to full fill the targets.
• Cash & Inventory reconciliation on weekly basis
• Performance monitoring of DE’s by regular audit.

May 2017 – Oct 2018 · 1 yr 5 mos

• Responsible for order fulfillment, logistics and customer experience. Act as a middle-management role within the operations team:
• Successfully launched the operation of NCR Region.
• Responsible for order management, fulfillment of order, Delivery Team management and making sure that order is delivered within the defined SLA.
• Customer complaint handling as per procedure and improving the customer experience.
• Client Meetings & operation optimization.
• DE on boarding - Sourcing, Training & briefing, location assignment and grievance handling.
• Coordination with Tech team to resolve App, order management, etc. related issues
• Analysing & improving the process and procedure to make optimum utilization of resources.
• SLA compliance, Cost control & CPD reduction.
• Performance monitoring of DE’s by regular audit & live tracking system.
• Cash management - reducing the cash leakage and improving the process.
• Inventory management.
• Managed a team of 25000+ employees.
• Responsible for first mile and last mile operations of 20k+ Orders weekly.
• Monitoring daily fleet performance and analyzing operational SLA compliance %age, cost per
• delivery, %age fleet utilization, delivery partner efficiency, MGL, banner logs, etc.
• On Ground Strategy implementation and execution.

Apr 2015 – May 2017 · 2 yrs 1 mo

• Worked closely with top management and was part of Swiggy NCR launch team.
• Headed Operations Executives and Delivery executives’ process training.
• After successful city launch worked extensively in order management team and managed a team of 35 people.
• Headed reconciliation team for NCR and cash management for Gurgaon.
• Was also responsible for process quality audit at vendor level and customer level as well.
• Monitoring real time service levels and schedule adherence.
• Evaluation and managing the resources and processes required for the successful completion of projects.

Jan 2014 – Mar 2015 · 1 yr 2 mos · Gurgaon, India

• Correspond with customers regarding their complete move process and provide all guidance on packing and shipping.
• Control & coordinate the entire move process internally with opera-tions & externally with vendors/agents.
• Liaison with carrier on the booking routing / status as well as the arrival status of the shipments.
• Negotiate final rates with shipping lines.
• Coordinate with warehouse to overview packing, deliveries & movement of ground logistics are happening as per plan.
• Keep partner agents as well as customers regularly informed with regard to status of their shipments till completion of job.
• Update information in company's move-management software.

Nov 2012 – Dec 2013 · 1 yr 1 mo · navi mumbai

• Managing and handling the mail correspondence.
• Calendar & travel management.
• Preparing desired reports.
• Coordinating with various departments.
• Taking minutes of meeting.
• File & Document Management.

Mar 2012 – Jun 2012 · 3 mos · Kolkata Area, India

• as quality and hyigin officer