Sep 2022 – Feb 2024 · 1 yr 5 mos · India

Jan 2016 – Feb 2022 · 6 yrs 1 mo · Bangalore

• ❖ Part of core Technical team driving strategic innovations, engineering roadmap based on clear understanding of market requirements, business deep dive and competitive analysis
• ❖ Leading the Data Science, Data Engineering, Application Development and Platform Engineering team. Development and delivery of Data Lake (big data), predictive technologies/models with specific focus on Natural Language Processing (NLP), Natural Language Understanding, Conversational Models, Personalization, Speech Recognition, Text, Digital Signal Processing, Data Mining, Sentiment Analysis and Online targeting
• ❖ Responsible for defining and articulating the AI product architecture, R&D roadmap and developing standardized industry-specific solution components to accelerate our customer delivery time and scale within the vertical
• ❖ Driving the overall architecture, design and development of the Voice and Speech Analytics Platform
• ❖ Leading the cloud architecture and deployment of the platform
• ❖ Incorporating Data Standardization across channels, models, and journeys

Feb 2014 – Jan 2016 · 1 yr 11 mos · Bangalore

• ❖ Worked with Founding team to drive product innovation and architecture for company’s proprietary Application Performance Monitoring Solution; product reduces client application system downtime by highlighting possible areas of failure in advance
• ❖ Developed data pipeline handling 100K transactions/ sec, designed Time Series Analysis for predicting transaction volume
• ❖ Responsible for measuring and improving team engagement, engineering excellence, productivity, and team velocity
• ❖ Handled technical strategy and direction for all areas of engineering including software development, dev ops, and security

Jul 2012 – Feb 2014 · 1 yr 7 mos · Bengaluru, Karnataka, India

• ❖ Built/architected the App for taxi hailing company taxiforsure.com which was used by few thousand drivers and customers.
• ❖ Designed and Developed Video Streaming platform, used for video and image analytics for real time alert and video sharing application
• Worked for video processing for online video Ad creation platform

Oct 2010 – Apr 2012 · 1 yr 6 mos · Bengaluru, Karnataka, India

• ❖ Lead platform development for Yahoo’s flagship Mobile Ad platform on IOS and Android

Sep 2008 – Sep 2010 · 2 yrs

• ❖ Spearheaded a team of 10+ members to develop offering engine for Vodafone Ireland and Portugal locations
• ❖ Engine analyzed customer journey and suggested best offers for improving Customer Retention and Lifetime Value (CLV)
• ❖ Partnered with internal and external stakeholders to enable business value creation, as well as the stability & scalability of our solutions

Jul 2007 – Sep 2008 · 1 yr 2 mos · Bangalore

• ❖ Designed and built order management system for Fairpoint USA
• ❖ Lead innovation and thought leadership in company’s journey to design and develop a next gen order management system
• ❖ Lead architectural design discussions, stakeholder management and carried designs through implementation and deployment

Feb 2005 – Jul 2007 · 2 yrs 5 mos

• ❖ Developed Collections management system to manage collection team performance and distribute daily workload
• ❖ Product enabled smart campaign management and agent capability-based workload distribution among collections agents to maximize daily $ collected
• ❖ Product was deployed to multiple bank (Citi Bank/Lloyds TSB Bank)

Dec 2003 – Feb 2005 · 1 yr 2 mos · Bangalore Urban, Karnataka, India

• ❖ Worked on multiple projects like CH Gateway for Neustar USA, Koolminutes.com for primus telecom