Aparna Singh Kushwah

Operations Associate

Dublin, County Dublin, Ireland6 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in AWS analytics services and customer support.
Proven track record in incident and change management.
Strong technical troubleshooting and training capabilities.

Stackforce AI infers this person is a Cloud Computing specialist with expertise in AWS services and technical support.

Contact

Skills

Core Skills

Amazon Web Services (aws)Cloud ServicesTechnical SupportIncident Management

Other Skills

OpensearchKinesisAppFlowKendraAmazon QAWS analytics servicesTroubleshootingCustomer supportSQLSystem PerformanceUser Issue ResolutionProblem ManagementChange ManagementLinuxAmazon S3

About

Currently working as Cloud Support Engineer Analyst in AWS, supporting enterprise and business customer of AWS technically.

Experience

6 yrs 3 mos

Total Experience

3 yrs 1 mo

Average Tenure

3 yrs 9 mos

Current Experience

Amazon

2 roles

Incident Management Specialist

Jul 2025 – Present · 10 mos

Cloud Support Engineer

Aug 2022 – Sep 2025 · 3 yrs 1 mo

As a Cloud Support Engineer, I support enterprise and business customers with AWS analytics services such as Opensearch, Kinesis, AppFlow, Kendra, and Amazon Q. I work closely with clients to understand their needs and provide tailored solutions, ensuring their objectives are met. I specialize in troubleshooting by replicating customer environments, offering proactive support via email, chat, and call.
In addition, I serve as a Quality Plus champion, maintaining high service standards and addressing low-sentiment cases. I also take pride in training both peers and customers to help them leverage AWS services effectively, all while meeting tight deadlines and consistently delivering results.

OpensearchKinesisAppFlowKendraAmazon QAWS analytics services+4

Mindtree

2 roles

Junior Engineer

Jul 2019 – Jan 2022 · 2 yrs 6 mos · Pune, Maharashtra, India

As a Technical Support Specialist, I resolved complex user issues, implemented SQL scripts, and gathered requirements to enhance system performance for customer. I acted as a bridge between clients and the team, providing feedback to improve tools, processes, and policies. My responsibilities included troubleshooting issues, maintaining transactions detail using Azure App Insights, monitoring alerts, and generating weekly reports.

SQLTechnical SupportSystem PerformanceUser Issue Resolution

Engineer

Jul 2019 – Jan 2022 · 2 yrs 6 mos · Pune, Maharashtra, India

I have worked with various tools like RedTiger, UCX, and ICM, specializing in incident, problem, and change management across Microsoft sites worldwide. I managed catalog mapping, category management, and handled tasks related to pricing, sales, offers, and displays. My role also involved ensuring seamless incident resolution and effective change management processes.

Incident ManagementProblem ManagementChange Management