Manu Mitraan

Product Manager

Bengaluru, Karnataka, India7 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Experienced in product management across diverse industries.
Strong background in game development and user engagement.
Proven track record in leading successful product launches.

Stackforce AI infers this person is a Product Manager with expertise in SaaS and Gaming industries.

Contact

Skills

Core Skills

Product ManagementUser Interface DesignUser Experience (ux)Market ResearchProduct StrategyFull-stack DevelopmentSoftware EngineeringLeadershipManagement

Other Skills

Collaborative Problem SolvingProduct LaunchProject ManagementVendor ManagementProduct RequirementsProduct Road MappingCreative Problem SolvingProblem SolvingUser RequirementsAnalytical SkillsPerformance MetricsMarket AnalysisRoad mapCompetitive AnalysisAngular

About

I am a computer science graduate from IIT Delhi, specialising in computer graphics and simulation systems. Highly passionate about video games and game development. Founded Game Dev Club at IITD (now merged with Dev Club). Post graduation, I worked with Samsung Research in the cloud department, part of billing group and responsible for development of Digital Product Inventory system for VDIs. After acquiring two years of corporate experience, I pursued MBA in IIM Bangalore focusing on product management. I did my summer internship at Electronic Arts, live games division at Slingshot Studios. It has been an absolutely phenomenal learning experience in game development and product management. Post MBA , I am currently working as a product manager at Zomato in the logistics division. I worked on gamification of delivery partner app to increase engagement and targeted higher motivation of DPs to work during periods of high demand and low supply

Experience

7 yrs 10 mos

Total Experience

1 yr 11 mos

Average Tenure

2 yrs 2 mos

Current Experience

Tekion corp

Product Manager

Mar 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

Working on AI agent human interaction and communications platform in Tekion ARC
> AI BDC Communications Platform
Collaborated with cross functional teams on a fast paced roadmap to launch AI BDC feature for Service
Defined AI-driven workflows for inbound call and text routing and AI-human handover.
> Migration of 600+ Dealers onto stable texting system on CRM
Delivered phased migration of 600+ dealers onto Threads, a new backend architecture to improve setup speed, reduced internal errors, and lowered support tickets related to communication.
> Service Mobile Customer Chat application
Built and launched Service Mobile Customer Chat from beta to global launch.
Reached 3,000+ weekly active users within two months, validating adoption and usability.
> Bandwidth Project Execution
Proved skills in vendor management, scoping, and delivery of short deadline projects.
Completed the product work for Tekion’s migration from Twilio to Bandwidth in under three months.
Ensured seamless user experience, reduced vendor dependency, and unlocked cost savings.
> Enterprise Communications Enablement
Delivered enterprise communications feature enabling dealer-context behavior across enterprise groups.
Ensured dealers remain seamlessly connected with customers across environments.
> Mobile Internal Chat
Displayed initiative, requirement definition, and alignment for cross-platform parity.
Drove mobile parity for internal chat features available on Tekion Web.

Product ManagementCollaborative Problem SolvingMarket ResearchProduct LaunchUser Interface Design

Zomato

Product Manager

May 2023 – Mar 2024 · 10 mos · Gurugram, Haryana, India · On-site

Logistics | Rider Experience
Worked on gamification of delivery partner app
Conceptualized and executed product vision for spin the wheel feature used by 2 lakh+ delivery partners
Targeted user engagement and retention in app while increasing motivation to login during periods of high demand and low supply
Merged tips to delivery partner in app wallet to decrease platform's transaction cost and streamline the process of settling tips given by customers

Product RequirementsProduct Road MappingCreative Problem SolvingUser Experience (UX)Problem SolvingUser Requirements+2

Electronic arts (ea)

Product Manager

Apr 2022 – Jun 2022 · 2 mos · India · Remote

Worked on multiple projects at Slingshot Studios including comprehensive competition analysis for FIFA Mobile, product strategy to improve non-connected player experience in Bejeweled Blitz and detailed market research for a new game in development.

Analytical SkillsPerformance MetricsMarket AnalysisCreative Problem SolvingMarket ResearchRoad map+3

Samsung r&d institute india

Software Engineer

Jul 2019 – Jul 2021 · 2 yrs · Delhi, India

Responsible for the development and execution of the Digital Product Inventory system for use of Samsung VDI partners. Part of Cloud Service group and Billing team. Full stack development involving React, Angular, Java, and MySQL.

AngularJavaReactCreative Problem SolvingJavaScriptProblem Solving+3

Citi

Software Engineer Intern

May 2018 – Jun 2018 · 1 mo · Pune Area, India

Developed an internal tool for managers to manage ongoing projects at Citi. Part of Citi Compliance Team. Worked with Java Spring Framework, H2 Database, and Angular

HTMLAngularFull-Stack DevelopmentJavaScriptJava SpringBootstrap+1