Jan 2023 – Aug 2024 · 1 yr 7 mos

• Technology and Strategy for procurement suite of products

Mar 2020 – Jan 2023 · 2 yrs 10 mos

• Quality ownership with focus on scalability and efficiency.
• Reduced regression defects on key products to near zero over multiple quarters.
• Hired great talent and scaled the team to own key modules.
• Automated and optimized Quality Infrastructure, Deployment and Release related activities.
• Improved CI CD pipelines to include continuous testing and deployment to QA infra.
• Improved engineering efficiency across multiple areas enabling us to achieve daily releases.
• Higher engagement, retention and innovation scores.
• Built amazing talent pipeline for future needs and scalability

Oct 2018 – Mar 2020 · 1 yr 5 mos

• End to End ownership of Visa Payments and Platform Test Engineering
• Implement and adhere to robust Test and Release processes, focusing on early detection and defect prevention, eliminating inefficiencies across product life cycle.
• Upgraded tech platform which enabled us to handle millions of transactions across the globe
• Improve upon current processes and solutions.
• Nurture culture of openness and innovation.
• Mentor engineers/managers to think out of the box and identify opportunities for exponential improvements.

Jan 2016 – Oct 2018 · 2 yrs 9 mos · Bangalore

• Engineering Quality all through planning, design, development and deployment phases - across product & program management, development and delivery teams.
• Mentoring and guiding teams for peak performance
• Implementing and maturing Agile practice and Agile mindset across various groups.
• Started CIG team focussing customer retention strategies and improvements in NPS
• Performance TAT - Testing, Analysis & Tuning - Jmeter, Lighthouse, Chrome DevTools, Blazemeter etc, APM - New Relic
• Cloud Testing Techniques & Strategies - AWS and Azure Cloud
• API Automation - TestNg & postman, Multi Tenancy testing, Functional UI Automation - Selenium - Robot Framework, Java-Selenium, Cypress automation, Webdriver.io
• Security Testing
• User Analytics - Google Analytics
• Jira & Confluence - customisation and administration

Jun 2014 – Jan 2016 · 1 yr 7 mos · Bangalore

• Played the role of an architect, a strategist, inspiring leader, mentor and a facilitator whose main responsibility was to transform and achieve the vision of QA CoE.
• Doubled up as Agile coach and implemented Agile engineering practice because of which no of issues reduced by 66% compared to previous releases.
• Started Reliability, Scalability, Performance testing efforts and helped dev team to identify critical scalability and performance bottlenecks.
• Initiated bootcamp on Quality Engineering which was focussed on QA engineers to expand their horizon on various possibilities in QE. Helped them onboard on multiple skills which could help them to achieve true potential.
• Topics covered entire spectrum of Testing skills, exploratory testing, Agile mindset, QE vs QA, RCA processes, Automation, Performance, Security testing etc.
• Key intent was to get them collectively involved, brainstorm and take the learnings to their respective projects.

Apr 2008 – Jun 2014 · 6 yrs 2 mos · Greater Bengaluru Area

• Built a solid team of around 63 engineers from scratch spanning various products & roles. Contributed towards maturity of the EDC on various dimensions.
• . Accountable for QA CoE activities, contributed in various PoCs ,RFPs, building various Quality and Engineering teams from scratch.
• Hands on experience in testing Embedded interface to FNO.
• Managing a very dynamic and high energy teams that involves guiding and planning for manual testing, 508 Compliance testing, Automated testing using QTP/Selenium, Performance testing using Load runner, Jmeter, Junit, web services testing, Security Testing etc.
• Understand all new functionalities and continuously train team members
• Plan, Research, Schedule and Oversee the progress of all testing activities.
• Create and maintain harmonious team dynamics.
• Set up test environments, configured clustered environments for failover scenarios, installed and configured Cognos Reporting servers.
• Identify stretch goals for team members and help to achieve them.
• Test council activities at organisation level which involves reviewing and arranging knowledge sharing sessions, identify new areas of research in terms of testing methodologies, tools, conduct POCs etc.
• Involve in R&D activities for better tools and have implemented new processes & tools resulting in higher productivity/usability of the applications/tools.
• Mentor team members, up skill individuals and perform active appraisals.

Aug 2006 – Mar 2008 · 1 yr 7 mos · London Area, United Kingdom

• Documentum consultant for two of the prestigious projects for Sword Global, "Visa Europe" and "Qatar LNG EPC project for MW Kellogg".
• White box Tester, handling around 9 product groups, sole tester within the engineering team for around 22-25 Developers.
• First exposure to Extreme Programming principles, focus on Defect Prevention more than Defect identification.
• Part of the leadership team working on Project strategy, release management, lean development.
• Significant contribution in improving product quality, helping developers with requirements clarification, implementation logics, impact on other integrated products based on the implementation gaps etc.
• Great experience working with engineers from different geographies and background.
• Optimised testing by reviewing code logic, suggested significant changes to the requirements without impacting end-user experience.

Oct 2000 – Aug 2006 · 5 yrs 10 mos

• Worked in various roles from Associate Consultant as a fresher grad till QA Automation Lead in multiple companies.
• Automation Lead in Verisign, complete ownership of MIS automation team using QTP, upgrading to latest version of Oracle Applications, team management.
• First member of the Documentum ODC team in India, involved in learning the product, migrating automation scripts from win runner to QTP, white box testing, expanding QA team with wider responsibilities.
• Founding QE member of Siebel Systems ODC, was part of the initial group who played instrumental role during the PoV which resulted in the project being approved, SME for Siebel CRM,Call Center, Mobile Client , initiated, trained and started automation COE in the organisation.