Mar 2023 – Sep 2025 · 2 yrs 6 mos · Singapore · On-site

• Deploying Microsoft Cloud & Managing the solutions in the Cloud.
• Driving Automation to optimize the Cloud Deployment & Operations.
• Driving Continuous improvement in Cloud Solutions & Deployment, optimizing the cycle time in go to market.
• Driving the Pilot setup in Cloud Network & scaling the solutions to General Availability

Apr 2018 – Jul 2021 · 3 yrs 3 mos

• Program managed in delivering 700+MW capacity while building capacity with 50+ Network Gateways, Datacenter & EDGE sites, with primary focus as APAC.
• Agility & Quality: Delivered the Large DC into the market with Cycle time of 160 Days from design to market.
• Leading Network Hardware & Operational efficiency delivered the power savings & COGS up to $2.1M in 6 months.
• Reduction in CAPEX by eliminating the temporary deployments to meet the final design state.
• Significant reduction in OPEX up to $10M YoY by migrating & decommissioning the over-built circuits, & in-turn MRC on X-connects, ports. Faster re-use of network hardware.
• Driven Automation programs to solve the dock to live cycle time in DC. Reduced the cycle time by 23 days on P90.
• Automated to solve the Network Design Templates creating churn in the DC cabling re-works. Improve the cycle time by 7 days on P90.
• Reduced operational cost by $50K annually by eliminating the non-actionable emails & incidents.
• As part of NOC efficiency, reduced 51.5% NOC man hours between emails & Actionable/Non-Actionable Incident tickets.
• o 84% Reduction in Azure NOC email efforts, from 25 SUs per week to 4 SUs per week.
• o 44% Reduction in Azure NOC Incident Tickets, from 90SUs per week ~55 SUs per week.
• Network Availability, MTTR – Backbone Links uptime, Active Device uptime.
• o The Service Provider MTTR improved from 88.44% to 96.35%, 3X improvement in restoration time.
• o Reduction of E2E RMA Cycle Time

Feb 2014 – Apr 2018 · 4 yrs 2 mos

• Oversee the implementation of Data Center Sites & Edge Sites across geography. Responsible for New Datacenter/EDGE site deployments, Backbone upgrades.
• Responsible for Global Backbone & Cloud Networks and Datacenter Compute environments from strategy, design, implementation to operations with the goal of increasing efficiency, reducing costs and aligning with business objectives. Passion for developing large high performance teams in providing leading edge services.
• Provide the on-time delivery of global core networking capabilities with sustained platform quality levels, life-cycle management, and network device maintenance through the application of scalable detailed design and engineering principles
• Collaborate with internal Business Units to understand the requirements & plan the infrastructure.
• Co-ordinate with the external Vendors to ensure Quality & timely delivery of Access Links & Site installations.
• Motivate & promote innovative approaches to the team to resolve complex issues.
• Ensure team is trained at par with the skill to meet the Business challenges.
• Responsible for driving CORE WAN Optimization.
• o Reliability - Identify & Fix Network Landmines
• o Identify chronic spans & mitigate.
• o Automate Vendor SLA Monitoring compliance.
• WAN Availability
• o Map network availability to service availability impacts.
• WAN MTTR – Backbone Links uptime, Active Device uptime.
• o The Service Provider MTTR had been improved from 88.44% to 96.35%, 3X improvement in restoration time.
• o Driving major service providers & vendors for service improvement.
• WAN Hot Link Triages
• o Analysis of Hot paths for the entire network, & providing inputs if utilization is Inorganic or Organic to meet the 85% WC utilization goal.
• WAN DRI – Frontline support in managing the Incidents (Sev0-3)
• o Drive Time to Detect, Mitigate & Resolve over time scale.
• o Identify the opportunities to automate to resolve the incidents & drive towards automation to reduce the manual work.

Jul 2021 – Feb 2023 · 1 yr 7 mos · Singapore · On-site

• Focused on building frameworks, creating optimized processes, collaborating on overlapping OKRs, & delivering automation, tools.
• The Network is evolving & scaling at rapid pace & growing it without any snowflakes is a challenge.
• My role is steering this day 0 challenge to enable business seamlessly.
• Program manage the Meta Core Backbone reliability & DR
• o Usability & Network Availability
• o Driving Telco & Service Providers
• o Metric driven improvements on MTTR
• Driving Indonesia Country Program
• o Long Term Market/Policy
• o Strategy - Rolling 3-year roadmap.
• o Subsea CLS Planning & Deployment
• o upcoming DC & EDGE expansions
• Program Managing WAN Control & Management team.
• o Drive the Roadmap for every semester.
• o Identify & prioritize the high impact deliverables.
• o Unblock the critical paths & align with cross-functional teams.
• Leading the Subsea Deployments on 5 major cables
• o ECHO, BIFROST, APRICOT, PADPARSHCHA, & CANDLE
• Delivering programs to create capacity from HK Diversity, for SG to US traffic.
• o Deployment of C2C S5 & S6 capacities
• o Drive savings from replacing the traffic from Leased capacity to owned capacity.

Jul 2010 – Feb 2014 · 3 yrs 7 mos

• Oversee the planning, design, implementation, organization, and operation of the company's network. Analyzes the needs of departments and establishes priorities for network design and implementation to develop new and/or modify the company's networks and applications.
• > Manage Global Engineers Team who are responsible for the logical configuration of customer's networks across a number of managed services.
• > Manage Stringent Cycle Time & On Time Performance team, in handling the Change Management to various Global Customers spread across all the regions (US/EMEA/CALA/AP).
• > Drive the responsibilities with the team in managing the Audit Compliances in line with SOX (sarbaney-oxley) rules.
• > Responsible in generating the various reports such as Backlog, Billing Trackers, First Success Migration, in order to ensure High Performance team.
• > Ensure daily/weekly inspection of IPMs & operational data to meet LMAC critical success factors such as 100%CNDD, Minimal Backlogs, meeting the Productivity target.
• > Implement effective communication plan and operating rhythm, including provision of regular and accurate reports and documentation.
• > Drive the team for High Performance Mode, Help in pacesetting & raising the bar. Mentor & Manage the team for a constructive performance.
• > Develop, Sustain and Improve teamwork within direct reports, other engineering managers, and service delivery functions. A One Stop Shop when customer is looking for solution by collaborating with other internal teams.
• > Identifies, assesses and manages risks to the success of the project.
• > Provide help and drive escalations, helping hand for peers within the organization.
• > Discuss & Develop Individual Training Plans to help them a efficient career progress.
• > Responsible for Very High Customer Satisfaction, by managing the team meeting essential superior technical skills & high standard communication skills. Zero process compliance issues at Design implementation.

May 2005 – Jun 2010 · 5 yrs 1 mo

• Perform multifaceted role as Network Manager overseeing most of the Asia Pacific Region to Global Client. Managed group Engineers tasked with ensuring system continuity & optimal uptime for user population of more than 50,000 users. Primarily, I had managed the MPLS network for one of the major global clients for the company, which has more than 100 sites in Asia Pacific & India alone catering to 60+ sites.
• Performing a pre-dominant Life Cycle Management role.
• Interfaces with Customer on various aspects of our managed service including network planning meetings, project meetings, problem resolution
• Lead implementation engineer or consultant on complex projects in AP with primary emphasis on India
• Provides technical support to project changes
• Involved in major project implementations as a Lead Engineer in charge.
• Provides assistance to LCM team on network performance.

Oct 2003 – May 2005 · 1 yr 7 mos

• Responsible for design of high availability & resilient networks for customers in Banking & Defense sectors.
• Designed one of the ten largest WLAN in the world.
• Was a member of Network – Technical Support Group, a Core Networking group in the company leading the pre-sales support & Level 2 escalations.
• I have designed huge Campus Networks supporting more than 3000 users in the network with various OEM devices in place.
• Has worked on Very Large RFP/Tenders for the customers looking for CORE Banking, Large WAN services, worth more than $40mn.

Feb 2000 – Sep 2003 · 3 yrs 7 mos

• Responsible for installation& configuration of high availability networks.
• Maintenance and troubleshooting of on-site client Network devices such as Routers, Switches & RAS;
• Execution of Network Audit, on huge campus based LAN & WAN networks.