Feb 2017 – Oct 2019 · 2 yrs 8 mos · Singapore

• My team is directly responsible for Audit and Risk management for Compute Platform (UNIX & window domain). Managing Audit – external & internal, providing responses / submissions for RFI’s and work towards closer of any audit observation.
• To fulfil audit requirement, implemented un-authorised change log review process for platform compute including writing the process, procedure document and establishing team for performing the log review and provide reporting the top mgmt. which included various tools Balabit, Splunk, syslog & Session captured in OneVault ( Beyond Trust).
• Completed roll out of Splunk infrastructure including Splunk software component forwarder, indexer and search head and configuration on platform servers so that security events and keystrokes are captured in Splunk. Perform basic query search to validate the data in search head.
• Track record of developing a strategy for dealing with increasing number of audits, compliance checks and external assessment processes for internal/external auditors, PCI-DSS, PRA - UK, APRA – Australia, BNM - Malaysia, RBI - India, HKMA – Hong Kong, MAS – Singapore. Successfully completed 2 internal audit and fronted more than 150+ external audit from Platform compute.
• Driving performing Patch management for platform compute globally for more than 25000+ assets which includes provide assessment for number of impacted assets in bank for newly released Vulnerability, producing report for mgmt, tracking remediation with respective platform team and getting risk registered if SLA is not met.
• Current key deliverables focus on remediation of Cyber Security, CVE remediation, Infra Vulnerability (IVS) remediation, Audit Compliance, reducing obsolescence & improving server hygiene, Improving CMDB health Index.
• Knowledge of NIST CSF , MAS TRM, Swift CSCF, SDLC, PCI DSS, Splunk, SIEM, ISMS, IDS, Vulnerability Management, IAM, AWS Security Best Practices, ISO 27001, ISO 27002

Jan 2016 – Feb 2017 · 1 yr 1 mo · Singapore

• Review of assurance activity (LCC & KCSA) performed by governance team, re-alignment was done to ensure that people performing assurance are working in right team and not in governance team. This was done to make sure we are doing right thing and bring efficiency.
• Reviewing identified processes which are registered in process catalogue and working with the team and process owners for producing the executive summary governance summary for mandatory field are compliance.

Jan 2011 – Jan 2016 · 5 yrs · Singapore

• Responsible for production support delivery for Compute Platform. SLA based Incident, Problem & Change Management deliverable and Providing the RCA for Problem Management.
• Track record of developing a strategy for dealing with increasing number of audits, compliance checks and external assessment processes for internal/external auditors, PCI-DSS, PRA - UK, APRA – Australia, BNM - Malaysia, RBI - India, HKMA – Hong Kong, MAS – Singapore. Successfully completed 4 internal audit and fronted more than 100+ external audit from Platform compute.
• Implemented Control Framework for Unix & Window platform (20000 assets) to have single view for patch reporting, tracking key control in operation and making sure we are ready for audit any time. Any non-compliance tracked for remediation and reported back to mgmt.
• Worked with License management department of ITO Governance & Change to implement rollout of IBM License Metric Tool infrastructure and BAU environment across platform compute (3000+ servers across Development & Production environments).
• Leading Major Incident, Problem Management & RCA Calls and was as escalation point and standby to manage incidents or ticket escalation from technical teams
• Planning, Coordinating & Managing Half yearly DR drill for platform compute platform – Unix
• Worked with IT Vendors on service level delivery, application/hardware/OS issues and errors.
• Managed direct reports and overseeing how their teams’ function across service delivery, performance and talent management.
• Performed operation and ticketing trends, propose and initiate improvement on efficiency and productivity improvement, example zero serv3 tickets reduction, auto push of approved sudo roles and provided self-service too respective to perform basic BAU operation with least access method approach. This brings efficiency in operation by avoiding dependency and compliance to audit due to use of least privilege.

Mar 2009 – Jan 2011 · 1 yr 10 mos · Singapore

• Implemented roll-out of Solaris Container first time in Standard Chartered Bank for Market data application globally, this had reduced the hardware footprint from 300+ to 70 servers only due to visualization. Managed roll-out end to end including working with market data application team for testing, creating standard for SAT, completing SAT & OAT and HO of servers to BAU team.
• Implemented roll-out of ITRS Genos monitoring tool for Market data application first time in standard chartered bank across 400+ servers including ITRS infrastructure setup.
• Weekdays support for Unix, AIX & Linux systems.
• ITIL Process – Change, Incident, Problem Mgmt & Service request
• Managed Weekly Change review, approval and assign resources.
• Managing Roaster for team
• Joining High Incident Calls and providing RCA

Sep 2008 – Mar 2009 · 6 mos · Singapore

• 24 *7 Overnight & weekend support for Unix & Linux systems.
• ITIL Process – Change, Incident, Problem Mgmt & Service request
• Operation Acceptance Test of newly build servers before moving server from project to BAU mode.

Mar 2008 – Sep 2008 · 6 mos · Singapore

• Was part of Global Unix ( G100 Team) team and working as Sr System Admin

Nov 2006 – Feb 2008 · 1 yr 3 mos · Singapore

• Overnight & weekend support for Unix & Linux systems.
• Working on Veritas cluster and troubleshooting
• Incident Management & Troubleshooting
• Change Management & Implementation
• Managing DR Test – providing support

Sep 2000 – Nov 2006 · 6 yrs 2 mos · India

•  During this period worked at various client locations
• Citibank Chennai, India
•  Worked as system admin 24 x 7 and performed L1 & L2 task on True64 OS and Hardware Compaq.
• Citibank Handlowy, Warsaw, Poland
•  Worked on CRI application upgrade and migration of of GI application to Warsaw DC.
• Deutsche Bank AG Frankfurt Germany
•  Worked on migration of application and configuring environment including deploying application on WebLogic and performing database activity.
• Polaris Chennai, India
•  Setting up environment which includes OS Installation, Application Installation ( MQ, Weblogic, Websphere, iplanet) & database based on demand from developers and release management team.
•  Performed POC for Oracle RAC & Oracle Dataguard at Sun Micro office Bangalore for client AIG.