Mar 2015 – Dec 2015 · 9 mos

• Writing scripts to automate the creation and maintenance of distributed cloud infrastructure on AWS
• Experiment with new technologies to optimize the reliability and performance of our infrastructure automation.
• Design and implement proactive monitoring using Datadog to ensure health, performance and security of production and non-production cloud infrastructure.
• Utilize the Datadog API to send metrics and time-series events
• Plan automated backups
• Design and execute capacity planning for new & existing clusters.
• Code deployments using Ansible across servers with rolling updates
• Mongodb cluster setup with replication with sharding
• Docker-ize the dev stack for devs to run production setups on their laptops
• Elasticsearch cluster scaling with Ansible

Oct 2014 – Mar 2015 · 5 mos · Mumbai Area, India

• Haptik allows you to chat with experts and get help with customer support issues, FAQs, information, and almost anything else within minutes. Think WhatsApp - but instead with a certified expert who knows the company inside out.
• Manage/Maintain/Monitor services and instances deployed in EC2
• Configuration Management and Application Deployment using Puppet/Ansible
• Automate EC2 snapshots using aws-cli
• Automate monitoring using New Relic
• Deploy gitlab and migrate existing git repo's to it

Sep 2011 – May 2014 · 2 yrs 8 mos · Mumbai Area, India

• The main focus here was to maintain up-time of various production and management servers and also managing deployments consisting of 100s of linux servers, conduct RCAs, & working with senior System Administrators for deployment automation and product development and also coming up with permanent resolutions for any issues.
• Troubleshoot system/application faults using Event logs or error logs.Also coordinating with DC techs to manage the hardware specs of the server.
• Worked on following technology/tools: Nagios, DHCP, Kickstart,Cobbler, Yum, RPM, GIT, Pulp, Puppet, Cpanel.
• Storage Administration
• Solid understanding of Netapp FAS3240 SAN which included but not limited to Installation , Management and Configuration of Netapp Filers
• Planning , preparation and implementing of Data ONTAP Upgrades
• Storage LUN Provisioning . Qtree , NFS File System Management , creation , allocation and configuration
• Physical Storage Management: Assigning disk ownership, aggregate , Flex Vol , Qtree , RAID-DP
• etc
• Netapp LUN and Volume Management using tools like Snapshopt , Snapmirror , Snaprestore , Vol copy , ndmp copy , Deduplication etc
• Automate the LUN Lifecycle Management using the Netapp SDK and Puppet

Mar 2010 – Aug 2011 · 1 yr 5 mos · Mumbai Area, India

• Evaluate software/hardware products (free/commercial) as per needs.
• Prepare & present proposals with respect to systems/software infrastructure.
• Prioritize and allocate tasks to juniors as per their efficiency.
• Ensure regular follow ups and completion of tasks.
• Planning & Execution of maintenance/migration of services/servers/applications with other engineers
• Developing better monitoring and systems management practices to maximize uptime by using Nagios and Cacti and Hyperic HQ  across multiple sites .
• Develop/Adopt new & efficient strategies to minimize manual/repetitive work, operational costs, deployment times, response times etc.
• Troubleshooting complex systems/network issues with developers for their staging/live deployments
• Responsible for managing/maintaining/monitoring the uptime of all critical internet applications which included Jira/Confluence/SVN/GIT/TeamCity/Samba using a cool stack of Glusterfs/Pacemaker and an Active/Active Mysql cluster
• Automated CentOS  Installations using Kickstart which supported multiple OS and architectures
• Configured local Ubuntu and CentOS mirror repositories to reduce bandwidth costs and integrated the repo’s with Kickstart using post-install scripts
• Automated Ubuntu installations using Clonezilla
• A (non)certified script kiddie who writes minor scripts in Bash and indulges in laziness thereafter
• Mass Deployment of Snom 300 VOIP Phones using  Auto-Provisioning  via  pxe and dhcp
• Fair understanding of HP Procurve 2910/2610 switches  . Familiar with concepts of tagging/untagging/link aggregation/creating VLAN’s
• Deploying RANCID C(Really  Awesome New Cisco  ConfIg Differ) to backup switch configurations across multiple sites .

Jul 2008 – Mar 2010 · 1 yr 8 mos · Mumbai Area, India

• Managing a Helpdesk environment of 500+ users
• Communicated electronically or in person with computer users experiencing difficulties to determine, diagnose, and resolve problems onsite or remotely
• Participated in implementation of Windows 2003/2008 domains and services (AD, DNS, DHCP…)
• Installed and configured Window operating systems, common software (MS Office, Adobe…), professional applications (MS Project, Primavera, AutoCAD, …), Antivirus solutions
• Installed, configured, upgraded, and maintained hardware including computer systems, scanners, printers, network switches, access points
• Installed and troubleshot hardware peripherals, accessories and parts (CPU, RAM, HDD, VGA, NIC, cartridges…)
• A proven record of reliability , the ability to perform under time constraints , and good judgment under pressure.
• The ability to lift 50 lbs and install computer and electronic equipment in a safe and careful manner.
• Ability to maintain a reliable and methodical approach to support and documentation.
• Helped and participated in implementation or renovation of wired & wireless LANs
• Provided network and Internet and email support to users in response to identified difficulties
• Performed back/restore for company’s and users’ important data as per the schedule
• System analysis, improvement and Documentation
• Designed and developed functional forms and procedures like “device naming standard”, “technical specification form”, “backup & restore procedures" etc