Aug 2016 – May 2018 · 1 yr 9 mos · Bengaluru, Karnataka, India

• Troubleshoot, debug, and diagnose customer issues encountered in the field.
• Develop and manage internal tools written in python and shell scripting.
• Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
• Provide analysis of our existing customer base to avoid and minimize risks in the field.
• Define and drive changes to our product with our development engineering team based on feedback from customers and field implementations.
• Work with technology partners (ie.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases.
• Won 1st prize (Best Overall) in Nutanix Hackathon #NH4, competing against more than 105 teams across the world.

Jan 2016 – Jul 2016 · 6 mos · Bengaluru, Karnataka, India

• I worked on Python, PHP and shell scripting for the development of project Athena.
• Athena is basically a log analysing tool developed to provide a GUI for the logs and stats collected for the different servers. It extracts the meaningful information out of the logs and display it to the users on UI.
• Acted as the project manager of Athena during the time of internship.
• Along with the development of Athena we were trained on different technologies that the company uses like networking, virtualization, linux-administration, hyper-convergence and the various aspects of the Data-centres.
• I also participated in Nutanix Hackathon (NH#3) and won the award of the "Most complete Project" competing against more than 115 teams a cross the globe.