Jul 2022 – Jun 2025 · 2 yrs 11 mos · Toronto, Ontario, Canada

• Architected and deployed a Conversational AI-as-a-Service platform that transformed customer service workflows, reducing response time by 60% and handling 18% of total web traffic.
• Engineered an advanced AI system using fine-tuned Mistral-7B and Gemma-7B models, achieving 7-9% improvement in response accuracy and task completion rates over prompt-tuning.
• Designed and implemented an intelligent agent framework incorporating planning capabilities and specialized tools for service validation and RAG-based knowledge retrieval.
• Spearheaded development of one of the first HIPAA-compliant, guardrail-integrated chatbots in health insurance, serving ~900 daily active users.
• Achieved 20% after-hours interaction resolution rate, significantly reducing agent workload while maintaining 95%+ customer satisfaction.

Jun 2021 – Jul 2022 · 1 yr 1 mo

• Pioneered Relationship Explorer, an NLP tool that processed 1M+ drug-disease interactions, improving relationship extraction accuracy by 30% using dependency parsers and BERT-based embeddings.
• Engineered Patient Story, a machine learning application that transformed millions of unstructured patient notes into actionable insights, reducing manual review time by 40%.
• Designed interactive visualizations and analytics dashboards, improving stakeholder decision-making efficiency by 25%.
• Led and mentored a team of 6 data scientists, driving AI-driven healthcare innovations and maintaining 100% project delivery rate.

Mar 2020 – Jun 2021 · 1 yr 3 mos

Jul 2019 – Nov 2019 · 4 mos · Montreal, Quebec, Canada · On-site

• Developed novel Deep RL algorithms for improved generalization in text-based games, achieving 15% better transfer learning performance.
• Implemented PyTorch-based architecture combining BERT embeddings with RL agents for enhanced text understanding.
• Contributed to research publications and internal technical documentation.

Jan 2019 – Apr 2019 · 3 mos · Montreal, Quebec, Canada

Sep 2018 – Dec 2018 · 3 mos · Montreal, Quebec, Canada

Jan 2018 – Apr 2018 · 3 mos · Montreal, Quebec, Canada

Jan 2018 – Feb 2020 · 2 yrs 1 mo · Montreal, Canada Area

• Conducted research on Deep RL for text-based games under supervision of Marc G. Bellemare (Google Brain) and Doina Precup (DeepMind).
• Published research accepted for oral presentation at AAAI'20, demonstrating novel algorithmic improvements in Deep RL.
• Collaborated with international research teams and presented findings at major conferences.

Feb 2016 – Aug 2017 · 1 yr 6 mos · Bangalore

• Infrastructure as a Service Team for Jio Cloud Services
• Created an application which is used for performance and benchmarking of servers at a large
• scale using Python, Ansible and other benchmarking technologies.
• Created an realtime monitoring application which monitor servers to weed out potentially less
• durable servers and provide realtime graphical interface and notifications system.
• Implemented comparison system, which compares performance of AWS services to the JCS
• services.
• Technologies used: Python, Flask, Bash, Bootstrap, JavaScript, HTML, Mysql, Sqlite3, Ansible, Influxdb, Grafana, Fio, Benchmarking.

Jul 2015 – Jan 2016 · 6 mos · Bengaluru Area, India

• (B2B Internet Of Things Platform)
• Currently I am working on developing Cloud services for Internet Of Things (IoT) in B2B domain. Technologies used in the project being Spring-Java, Kafka, Storm etc

May 2014 – Jun 2014 · 1 mo · Ulm

May 2013 – Apr 2014 · 11 mos

• Ideating and organising entrepreneurial events all across the year.

Jul 2011 – May 2015 · 3 yrs 10 mos

• Organizing Entrepreneurial Development Sessions in IIT Guwahati.

May 2013 – Jul 2013 · 2 mos · Chennai