Feb 2023 – Oct 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

• Product Owner Digital Channels (Middleware). Develop and implement product roadmap for customer data management across mobile and web channels on Chase.com. Profile Harmonization – Enable customers to engage with the bank through a single harmonized profile regardless of how many relationships they have. Digital Presentation Service – Enable lines of businesses to create first class experiences on the Chase dashboard using data from partner teams

Apr 2020 – Feb 2023 · 2 yrs 10 mos

• Built Paytm Money to become India’s simplest and most inclusive Wealth Management Platform. Managed a team of over 300 developers across Frontend, Backend, QA, DevOPS and Platform. Equity trading is now clocking over a million orders per day since launch. Paytm Money now manages assets of hundreds of million USD from its portfolio of Wealth Management Products (Equity, Mutual Funds, NPS and Digital Gold). Also built financially focused EdTech capabilities and a OpenAPI platform to enable a 3rd party ecosystem. Paytm Money is built on a highly scalable modern architecture. It is designed for resiliency and low latency response semantics. The App is focused on quick KYC and a first-class onboarding experience followed by easy-to-use wealth management sections which are all designed to work together seamlessly
• Key KPI’s achieved – Hired 100+ quality developers including senior hires since inception. Multiple Wealth Management products planned and released successfully, Built a strong and open engineering culture. Identified and groomed leaders in every function who are now instrumental in driving change. Evangelized engineering vision and benchmarked progress each year. Setup a highly scalable and secure stack for all products

Mar 2017 – Apr 2020 · 3 yrs 1 mo

• Travel is India's 2nd largest online booking platform for Flight, Train, and Bus bookings. Ramped up tech team to 140+ developers up from 30. Lead multiple groups. Defined and implemented hiring processes. Defined and evangelized engineering role definitions across Paytm. Setup Devops and Tech-support functions, Oncall. Ramped up QA team and reset the function to become automation and tool development focused. Enabled Agile development processes with Program Management. Hired key leaders and fixed pyramid to balance ratios. Setup quarterly goals for Devops, QA and Engineering. Upgrading the product architecture to the next level using a parallel message oriented micro-services based design. Building continuous integration and deploy using containerization and virtualized compute. Created an intelligence driven feature map that makes traveling quick and simple. Paytm Travel is on track to become #1 online ticket booking destination in India

Dec 2015 – Feb 2017 · 1 yr 2 mos · Bangalore

• Next Gen Cloud Debugging
• The system combines context with big data to help developers track and find problems in their app in real-time
• Application architectures are growing in complexity. Even basic apps have many interconnected micro-services. They use a wide variety of closed and open software stacks with multiple points of failure. Interconnections results in ripple effects through the application topology based on external fluctuations. Instances and services frequently come up and go down dynamically based on load. Data is flowing in and out of the application to the internet and intra node interactions also keep changing. This trend is expected to grow in the future. This has made it hard to track health, prevent downtime and debug issues using current tools and has business performance implications as well. Nuvidata builds solutions to address these issues

Jan 2013 – Dec 2015 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Initiated the social gaming play for Hike out of Bangalore. Set up structure and helped ramp up team to 40+
• Created a social gaming platform along with all associated cloud infrastructure. Established a cost model and used the same to setup initial infrastructure
• The gaming platform enables REST API's for ID, Storage, Authentication, Messaging, Stats and Billing for social games. The billing system supports charging for virtual goods from top Indian telecos Airtel, Idea and Vodaphone with more on the way. The platform runs on Hadoop with Hbase as a primary persistent store. Designed an in-memory cache using a custom key hashing algorithm for uniform key distribution. Created a background job framework is available in order to make it easy to build application semantics on top of user and analytics data. This framework executes MR in the background and pins data ranges into memory.
• Key design elements - 0 single points of failure, No shared app state, Access pattern driven data model and pipeline design, End to End Horizontal Scalability across application, cache and persistent storage tiers, Highly Available with all tiers distributed across more than 1 zone. Persistent data storage designed for high write throughput and random read access. Low latency reads from multiple levels of cache
• Designed an Offline Android Client SDK for accessing the platform API from games. The SDK and Platform are designed to reduce server side load dramatically and allows for a few servers to host millions of users.
• Many new games are live and more are on the way! Do check out Tiny Mogul Games @ https://play.google.com/store/apps/developer?id=Tiny+Mogul+Games&hl=en
• Created a high volume Analytics system designed for logging stats from millions of mobile devices for Messaging and Gaming. The Analytics system ingests semi-structured data from multiple sources and enables on-demand and near real-time business intelligence

Feb 2010 – Jan 2013 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Part of the founding team for Zynga India. Helped with early hiring, successfully led the transition of several games and helped establish technical credentials for the studio within Zynga. Set objective key results for the studio engineering teams and managed multiple deliveries. The studio now owns and runs many Zynga titles and is experiencing explosive growth.
• Joined the System Engineering group (SEG/ZCloud R&D) in Q2 2011. The ZCloud India group is responsible for managing the datacenter and creating the software backend to run Zynga games effectively. The group is responsible for Server performance and utilization, Client Performance, Data management, New Game engine - Greyhound, Cloud orchestration Layer (Beagle) and Release management and deploy.
• Helped ramp up the ZCloud India group to 40 including key PM, Engineering Management and Architect profiles
• Managed the Client performance initiative out of India. Established correlations and analytics for Performance = Revenue. Cityville revenue increased by 13M per Q based on performance improvements from this group.
• Managed Advanced R&D group out of India. Productized a new architecture for Zynga’s backend that significantly changed our operating margins and business model. Project Greyhound changed the model for Zynga games from being server centric to client centric and reduced the server footprint required to run games.
• The Greyhound system allows games to run ~25k users per server instance while prior technologies allowed for ~2k users. This technology has been evaluated to add in the order of several hundreds of millions of dollars of Enterprise value to the bottom line and is now live with new Zynga titles like Farmville 2. This is now the platform for all new Zynga games.
• My team won multiple Green Beret awards (Awarded every Q in Zynga for team that delivers most value for Zynga)
• Setup OPS processes for handling live production issues out of India

Apr 2008 – Jun 2009 · 1 yr 2 mos · Bengaluru, Karnataka, India

• SupportSoft provided self-healing and automated support solutions to major fortune 500 corporations. I worked with SupportSoft on implementing enterprise software products using various Web technologies. As a product manager played a key role in evangelizing a new product initiative called RemoteTango. RemoteTango is a remote support product delivered via the cloud in a SaaS based delivery model. It includes unique tools for diagnosing and solving common PC problems along with a library of automated solutions. Prior to this I was product manager for the SupportSoft Enterprise product stack. My role involved defining the product roadmap and managing timelines, working with engineering on delivery aspects, internal communication with respect to new product initiatives and liaisoning with sales and marketing. The enterprise product line was worth 30 million USD for the company annually and my role defined product initiatives focused on growing topline revenue

Oct 2003 – Apr 2008 · 4 yrs 6 mos · Bengaluru, Karnataka, India

• In this role I worked on defining and creating products on the consumer as well as the enterprise side. I created automated tools that help optimize and secure consumer machines. (See http://www.support.com). These tools are delivered in a flexible xml/html driven container to channels like Dell as well as support.com. PCTuneup TM, Spyware and Malware removal TM and Security Audit TM are some service offerings based on these tools.
• I created a CRM/Ticketing platform called Request Assist for SupportSoft from scratch out of Bangalore. This CRM product is used by enterprise customers log and track requests/issues from their customers via web and email. Issues get dynamically routed between queues until closure. Customers are kept in the loop about progress on their requests throughout the request life cycle via notifications (supports handheld devices). The product is integrated with Active Directory and popular external systems like BMC Remedy. I worked on the Ticketing API, Data Access Layer, Schema Design, Remedy Integration Layer, Dynamic Queuing UI, and Incoming Email Integration. Also developed a high performance ISAPI component for large file transfers
• Part of the initial team of 3 that developed Request Assist out of Bangalore
• Product deployed and actively used by large fortune 500 clients - Intel/Microsoft/Cox Media/Intuit/Lockheed
• Technologies used: IIS, Asp, XML/XSLT/JavaScript/C/C++/Isapi/Perl/SQL Server

Jan 2002 – Oct 2003 · 1 yr 9 mos · Orange County, California, United States

• Embedio is an embedded systems startup that develops technology and applications to optimize performance in converged media devices.
• Worked on porting the Sun Java Virtual Machine to Embedio’s version of embedded linux (Pavo TM)
• Implemented a streaming audio/video server for streaming multimedia data to handheld devices like iPaq running Embedio’s version of embedded Linux branded as Pavo TM. The streaming server is a Linux based application that streams data over the RTP protocol using UDP. The receiver is also a UNIX application running on Pavo. The server is designed in C++ while the client is written in C with an intermediate RTP layer that is used by both the server and the receiver to send and receive RTP packets. The receiver has integrated MPEG Audio Video decoders for playback. Packets are buffered on the receiver side before playback in a hash structure based on time-stamps so that easy access to current packets is possible. The server uses multicasting to ensure that the packets reach only the intended receivers. XML is used to dynamically create the UI and send relevant program information to the player
• + Client demos with Japanese customers
• Operating environments: Embedded Linux, Linux
• Technologies used: MPEG, IP multicasting, XML
• Protocols: UDP, RTP
• Languages: C/C++/ASM
• Tools: gdb, arm-linux-gcc, automake

Jan 2001 – Jan 2002 · 1 yr · San Francisco Bay Area

• GreenBorder was a play in the security space. My primary responsibility was to create several key components towards a product prototype. The product was a security sandbox that allows clients to browse the web and read email without having to worry about viruses and malware getting downloaded affecting the system
• Design: Each application gets its own virtual registry and file system along with some other components. This is used to protect applications on the host computer from unknown viruses. The system worked based on the concept of allowing viruses to execute successfully within the address space of the host application (ex. MS Outlook, IE, MS-Word, MSN Messenger etc) without allowing them to touch real resources on the client computer. This project had a kernel and an application layer. The kernel layer constituted of device drivers for managing and modifying application system calls and network filtering. I wrote the base system call driver as well as user mode components. The base driver traps registry and file systems operations done by a target application and redirects them to fake locations. A small language was created to create fake data in the locations. Modifiers like read-only read -write could be set on the fake data. The driver was a filter driver that works by modifying Windows 2000 system call tables (_KeServiceDecriptorTable) to point to routines inside the driver. This allowed the driver to see all registry and file system operations going on in the system. As an optimization I implemented a scheme that allows the driver to see operations on thread level. This is done by modifying the pointer in the Kernel thread block to point to a dummy call table that the driver creates on the fly. This allows calls to be seen on a per thread basis. It required some modifications to the Service dispatcher function _KeSystemService
• + Successfully implemented product prototype on schedule, which helped the company secure funds
• + Acquired by Google

Jan 2000 – Jan 2001 · 1 yr · San Francisco Bay Area

• I implemented licensing for the Veritas Cluster Server. The project allowed the user to obtain demo & permanent keys etc for the Veritas cluster server. The cluster checked against the licensing model stored in the key and took appropriate action based on the validity of the key etc. The project was cross compiled on four platforms. HP-UX, Solaris, Window NT & Aix i.e. the source code was posix & win32 compatible.

Nov 1999 – Dec 2000 · 1 yr 1 mo · Los Angeles Metropolitan Area

• Kron Communications worked on software products that enhanced business communications using convergent multimedia and telephony technologies. I created an interface to a telephony switch. The interface consisted of a class framework that routed messages from the switch to lower level class objects written on the framework. The framework also provided features like error handling, reporting, billing etc. I also worked on a COM server that interfaced with an IVR system to access email and recite it over the phone

Apr 1997 – Nov 1999 · 2 yrs 7 mos · Pune/Pimpri-Chinchwad Area

• CyberMedia Inc. developed and marketed a suite of products designed to help computer users use, update and troubleshoot their systems automatically. Its products FirstAid and OilChange were best selling business titles. First Aid had been rated as the 7th best selling business software title in the world (Pc-Magazine – Nov 1996 issue). The company has since been acquired by Network Associates Inc. Network Associates Inc is a global network security software company. As a member of the NT development group at CyberMedia Software (India), I worked on Windows Internals at CyberMedia contributing towards the First Aid and BackTrack and UnInstaller product lines